Key Skills

Job Description

We're hiring! Join our international Back Office team at VS Technology Europe! As we continue to grow, we're looking for two proactive, curious and detail-oriented individuals to join our Back Office team in Amsterdam. Our Back Office plays an essential role in keeping our daily operations running smoothly, connecting Sales, Logistics, Finance and our customers. We're hiring for two positions, each with a different primary focus: Order Processing & Customer Support Administrator Samples & Returns Support Administrator While each role has its own responsibilities, we believe a strong team is built on shared knowledge, flexibility and collaboration. That's why both new colleagues will receive cross-training across our Back Office processes, giving them the opportunity to develop new skills and support each other when needed. But we're not just looking for people who can follow procedures. We want people who enjoy understanding how things work, solving problems and finding ways to make things better. This is a great opportunity for someone who enjoys variety, takes ownership of their work and wants to grow within an international company. What You'll Do Depending on your primary area of responsibility, your daily activities will include: 1. Order Processing & Customer Support Process customer orders, checking pricing, stock availability and delivery requirements. Maintain accurate order and customer information in our ERP system. Coordinate purchasing requests, shipping dates and order documentation. Keep customers and internal teams informed about orders, deliveries and updates. Respond to customer enquiries and help resolve order-related issues. Identify opportunities to improve accuracy, efficiency and customer service. 2. Samples & Returns Support Coordinate product sample requests, shipments and returns. Maintain accurate records of sample stock, loan periods and outstanding returns. Support the administration of repairs, replacements and defective products. Carry out stock checks and investigate discrepancies. Analyse sample activity and operational data, identifying trends and opportunities for improvement. Prepare reports and suggest practical ways to improve processes and stock management. Teamwork & Continuous Improvement Whichever position you join, you'll also: Learn different Back Office processes through structured cross-training. Work closely with Sales, Logistics, Finance and other colleagues. Support your teammates during busy periods and absences. Take initiative, investigate problems and contribute ideas to improve the way we work. Develop your skills and take on new responsibilities as you grow. Who We're Looking For We're looking for people who bring more than just administrative skills. We value curiosity, initiative and a genuine interest in understanding and improving how a business operates. Ideally, you're someone who: Thinks analytically – You enjoy working with information, recognising patterns and finding solutions. Takes initiative – You recognise what needs attention and take action without always being asked. Pays attention to detail – You take pride in accuracy and well-organised work. Enjoys problem-solving – You want to understand why something happens and how it can be improved. Is organised and adaptable – You can manage different tasks and changing priorities. Is a team player – You enjoy collaborating, sharing knowledge and supporting others. Is curious and eager to learn – You're motivated to develop new skills and understand the bigger picture. What You'll Bring Good written and spoken English. Confidence using Microsoft Office, particularly Excel and Outlook. Strong organisational and communication skills. A proactive approach to problem-solving and continuous improvement. Willingness to learn new systems and processes. Based in Amsterdam, with hybrid working opportunities available. Previous experience in administration, customer support, order processing, logistics coordination or inventory management would be an advantage. Experience with Excel reporting or data analysis would be particularly valuable for the Samples & Returns position. Most importantly, we're interested in your mindset, motivation and willingness to learn. Your Development Opportunities We believe career development should go beyond learning how to complete daily tasks. During your first year, you'll build a strong foundation in Back Office operations through hands-on experience and structured cross-training. As you develop, you'll have opportunities to: Take ownership of more complex processes and responsibilities. Develop your analytical, reporting and problem-solving skills. Contribute to operational improvements and projects. Support and share knowledge with new colleagues. We want to support people who are motivated to learn, develop and grow alongside the company. What We Offer Competitive starting salary of €36,720–€39,960 gross per year (including 8% holiday allowance), depending on experience and skills, with opportunities for salary growth as you develop. Commuting allowance. A flexible and supportive working culture built on trust and autonomy. The opportunity to take ownership, contribute ideas and help shape and improve processes in a growing organisation. A modern office environment with an open and collaborative culture. Long-term career development opportunities as the company continues to expand globally. A dynamic international environment, working closely with colleagues and partners from over 20 nationalities on a daily basis. Hiring Process Our hiring process is designed to be transparent and efficient, giving both you and our team the opportunity to get to know each other. Apply via LinkedIn – Submit your CV. HR Connection Call – A short introductory conversation to learn more about you, your experience and what you're looking for in your next role. First Interview – An in-person interview to explore your experience, skills and approach to work. Second Interview – An opportunity to meet more of the team, learn more about our daily operations and ask any remaining questions. Offer & Onboarding – Reference checks, contract signing and preparation for your first day. Two positions. Different responsibilities. One team. If you're looking for a role where you can learn, take initiative, contribute ideas and develop your career, we'd love to hear from you! Due to the expected high volume of applications, if you have not heard from us within two weeks of submitting your application, please assume that we have moved forward with other candidates. If you have any questions related to the role or the hiring process, feel free to reach out to our hiring team by emailing: [email protected]

Core Responsibilities

Process customer orders and enquiries, maintain accurate ERP and customer records, and coordinate purchasing, shipping, samples, returns, repairs, and stock checks. Collaborate across teams, investigate operational issues, prepare reports, and identify improvements to service, accuracy, and processes.

Requirements

Applicants should have good written and spoken English, confidence with Microsoft Office—particularly Excel and Outlook—and strong organizational and communication skills. Relevant administrative, customer support, order processing, logistics, inventory, Excel reporting, or data analysis experience is advantageous; curiosity, initiative, accuracy, adaptability, and willingness to learn are valued.

Benefits

• Commuting Allowance
• Flexible Working Culture
• Career Development Opportunities
• Modern Office Environment