Key Skills

Job Description

About the job Technical Support Engineer 📍 Amsterdam, the Netherlands (on-site) | Full-time | Permanent contract About ATMOCE ATMOCE is a fast-growing company driven by a committed and dynamic team, deeply engaged in the challenges of the energy transition. Our ambition is to develop innovative, high-performance solutions that accelerate the adoption of renewable energy and contribute to a more sustainable future. Our portfolio includes solar inverters, energy storage systems, EV charging solutions and related technologies. At ATMOCE, autonomy, initiative and real-world impact are at the core of how we work. Every team member plays an active role in the company’s growth, with the freedom to take ownership, make decisions and turn ideas into action. We are now looking for a Technical Support Engineer to strengthen our service team in the Netherlands. 🎯 Your mission You keep ATMOCE systems at customer sites running smoothly. You resolve faults, and you are the technical point of reference for customers, installers and colleagues. 🤝 Where you fit in • Reporting to the Service Manager NL • Part of a small, hands-on service team of 2 • Working closely with installers and technicians, sales and inside sales, and our distributors 🔧 What you'll do • Be the first point of contact for service requests by phone and email • Diagnose and resolve system faults remotely • Support testing and commissioning of systems after installation or repair • Document findings and actions in Jira • Spot recurring issues and feed them back to improve our products and processes • Handle RMAs and warranty claims • Explain to customers how their system works, clearly and patiently • Make sure all work complies with applicable standards, including PGS 37 and NEN 1010 • Support training sessions at our Amsterdam office ✅ What you bring • A technical or bachelor's degree in Electrical Engineering, Renewable Energy, Energy Systems or a related field • Several years of experience in service or maintenance, ideally in the energy or installation sector • Solid knowledge of electrical installations: distribution boards, panel boards, circuit breakers • Basic knowledge of battery storage and solar systems (residential and/or C&I). Hands-on experience is a strong plus. • The ability to independently diagnose and fix technical problems • The ability to explain technical topics in plain language to non-technical customers • Fluent Dutch and English 💡 Who you are • Independent and solution-oriented • Precise and safety-conscious • Service-minded, with good communication skills • Flexible about changing workloads in a growing company • Eager to learn and grow with new technologies and products 🚀 Ready to power the energy transition with us? Apply now! #Hiring #TechnicalSupport #SolarEnergy #BatteryStorage #RenewableEnergy #EnergyTransition #Netherlands

Core Responsibilities

Serve as the first point of contact for service requests, diagnose and resolve system faults, and support system testing and commissioning after installation or repair. Document work in Jira, manage RMAs and warranty claims, communicate system information to customers, and help improve products and processes while ensuring compliance with applicable standards.

Requirements

A technical or bachelor's degree in electrical engineering, renewable energy, energy systems, or a related field is required, along with several years of service or maintenance experience. Candidates should understand electrical installations and have basic knowledge of battery storage and solar systems, be able to troubleshoot independently, communicate clearly with non-technical customers, and be fluent in Dutch and English.