Commercial Support Officer (IPT)
Key Skills
Job Description
GKN Aerospace is ‘s werelds meest toonaangevende leverancier binnen de vliegtuigindustrie. Met 32 productielocaties in 12 landen bedienen we meer dan 90% van ‘s werelds vliegtuig- en motorfabrikanten en een omzet behaald van £3.6 miljard in 2025. Wij ontwerpen en produceren innovatieve slimme ruimtevaartsystemen en componenten. Elke keer dat je per vliegtuig reist, is het waarschijnlijk dat GKN je op weg helpt.
We zijn op zoek naar mensen die een verschil willen maken, getalenteerde medewerkers met de vaardigheden en passies om het beste te worden in wat ze doen.
Job Summary
The Commercial Support Officer maintains a strong working relationship with the customer and to provide administrative and reporting support to the Commercial Account Manager ensuring that the customer’s needs are effectively managed by the business. The Commercial Support Officer will focus on the specific aerospace programmes.
Job Responsibilities
Contract Management:
- To interface and highlight to the business the need to adhere to its contractual obligations and inform customers of GKN's contractual limits;
- Manage cash tracking and ensure timely payment from customers within agreed terms;
- Adhere to processes and procedures;
- Preparation of contractual quotations and claims including ad hoc non recurring invoices in line with sign off procedures;
- Responsible for obtaining EUU/EUS to ensure export compliance.
Relationship Management:
- Support customer review meetings and dispute resolution with customers as appropriate;
- Support the monitoring of performance, delivery and quality performance issues and recoveries and escalate as appropriate;
Receive customer initiatives, requests and communications.
Order Book, Demand & Sales Management:
- Responsible for administrating orders from customers in accordance with the agreed contract and loading sales orders
- Responsible for raising invoices in line with contract terms where appropriate
Change Management:
- Preparation of data and support to modification claims and quotations
- Implement commercial contracts for change as appropriate
Bid and Proposal Management:
- Prepare quotations in line with sign off procedures including the population of a pricing model
Any other reasonable duties
Job Qualifications
• Proven experience in customer relationship management, contract management, and demand forecasting
• Strong negotiation skills and ability to manage multiple stakeholders
• Excellent communication and interpersonal skills
• Ability to analyze and interpret financial data related to P&L and budgeting
• Familiarity with commercial proposal writing and business modeling
• Travel to other GKN locations and customers
• Qualification in business studies or contract law would be preferable
What we'll offer?
We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Aerospace that has proven itself to be at the cutting edge of our industry, you will know that you will be working towards being the most trusted partner in the aerospace industry. We will support and promote your professional and personal development.
Furthermore, we will offer you:
• The role is in Grade J, according to the CLA Metalektro and of which salary is dependant on your experience and qualifications.
• 8% holiday allowance,
• 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days),
• An excellent pension scheme (PME) and travel allowance,
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers.
Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities.
How to apply?
Please apply online by sending us your cv and Cover Letter. Due to data privacy reasons we do not handle any applications sent by email. For additional questions you can contact Koen van Stigt, Talent Acquisition, via [email protected].
Diversity Inclusion and Belonging (DIB)
As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.
Core Responsibilities
The Commercial Support Officer maintains strong customer relationships and provides administrative and reporting support to the Commercial Account Manager. Responsibilities include managing contracts, tracking cash, processing orders, and supporting bid and proposal management.
Requirements
Candidates should have proven experience in customer relationship management, contract management, and demand forecasting. Strong negotiation, communication, and financial analysis skills are required, along with a qualification in business studies or contract law.
Benefits
- 8% Holiday allowance
- 40 Paid holidays
- Pension scheme
- Travel allowance
- Professional development opportunities
About GKN Aerospace
Industry: Aviation and Aerospace Component Manufacturing
Company size: 10,001+ employees
GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier, with a mission to be the most trusted and sustainable partner in the sky. As a global company serving the world’s leading aircraft manufacturers, GKN Aerospace designs, manufactures and delivers an extensive range of advanced aerospace systems, components and technologies – for use in commercial and defense aircraft ranging from helicopters, business jets, passenger planes and advanced air mobility vehicles to the most advanced fighter aircraft. In line with its mission, GKN Aerospace is committed to achieving net-zero emissions by 2050. Lightweight composites, additive manufacturing, electrical wiring interconnection systems and innovative engine systems help to reduce emissions and weight on today’s aircraft, while it collaborates with global partners to accelerate the development of zero-emission aircraft technologies, including hydrogen-powered propulsion and all-electric flight. GKN Aerospace is market leading in aerostructures and engine systems, with 16,000 employees across its 36 manufacturing locations in 12 countries.