ROLE OVERVIEW

The Head of Regional Event Operations owns the day-to-day performance of their assigned hub, overseeing bookings, marketing, operations, finance, sales and customer experience to ensure every show is profitable, well-run and continuously improving. The role is focused on scaling and growing the region.

You are the senior local decision-maker, accountable for performance, team alignment and execution and responsible for planning, people management and performance tracking to consistently deliver Lumos standards.

Working closely with HQ, you will implement regional strategy and lead teams on the ground to deliver a seamless, five-star experience at every Lumos show. The role starts hands-on and quickly evolves into leading a growing regional team as the market scales, while retaining end-to-end ownership of regional operations.

Weekend availability is essential, as you will attend and oversee key events to uphold Lumos’ operational and brand standards.

KEY RESPONSIBILITIES

• Regional Leadership: Own the performance and growth of Lumos Events in the region, acting as the senior on-the-ground decision-maker and ensuring delivery aligns with company objectives.
• Business Planning & Growth: In partnership with HQ, develop and execute regional business plans aligned to company targets, driving commercial performance, operational excellence and customer experience.
• Strategy & Performance Analysis: Analyse ticket sales, pricing, customer data and event performance to inform strategy and work with HQ to translate insights into action.
• Event Delivery Leadership: Oversee end-to-end planning and execution of regional events, ensuring seamless delivery across creative, operational and on-site teams.
• Team Leadership: Recruit, build and lead a high-performing events team, overseeing staffing, scheduling, onboarding and training to ensure consistency and reliability.
• Training & Development: Develop training programmes, playbooks and operational tools to support scale, consistency and continuous improvement.
• Operations & Systems: Build and improve processes, systems and logistics to streamline event delivery and support regional growth 
• Production Oversight: Manage production teams and technical partners to ensure flawless delivery of sound, lighting, staging and on-site operations.
• Budget & Financial Control: Own regional budgets, ensuring efficient spend while maintaining high-quality delivery.
• Reporting & Insights: Deliver regular performance reporting across KPIs, sales and customer feedback to drive ongoing improvement.
• Market Awareness & Innovation: Stay close to industry trends and competitor activity, using insights to inform strategy and propose improvements.
• Stakeholder Relationships: Build strong relationships with internal teams, venues and external partners to ensure alignment and smooth execution.

WHAT WE’RE LOOKING FOR

• Proven experience in event operations, production or management. Ideally within the live entertainment or hospitality sectors. 
• A natural self-starter who thrives on responsibility and momentum.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organisational and project management skills with the ability to multitask. 
• Excellent negotiation, communication and interpersonal skills. 
• Budget management experience.
• Driving license and flexibility to work some shows on weekends, travelling to various locations as needed. 
• Proficiency in Google Suite, AI and team collaboration tools.

WHAT WE OFFER

• A competitive annual salary + 8% holiday allowance, with flexibility based on your experience and skills
• Access to an annual discretionary bonus scheme (depending on business and personal performance)
• 25 days annual leave, excluding bank and other public holidays
• An extra day of annual leave gifted for each year of service (up to an additional 3 days)
• Your birthday off (or a day of your choice that month if it falls on a weekend)
• Employee pension
• A flexible hybrid-working policy
• Covered travel expenses to shows
• Huge opportunities for personal growth and career progression
• Complimentary access to our full range of events and concerts for family and friends
• Family leave policies