Key Skills

Job Description

At INFiLED "we screen your dreams", but it’s the people #behindthescreens who make it all happen. We’re a team of passionate people who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply! About The Role As Customer Support & Logistics Coordinator, you make sure our LED products, spare parts and project materials reach customers across EMEA on time, with the right paperwork and at the right cost. You'll own transport coordination and shipment visibility, working with carriers, freight forwarders and customs brokers, and act as the link between Customer Service, Warehouse, Finance and Sales. You report to the Customer Service Manager and work on site. Key Responsibilities Coordinate shipments and transportation of products, spare parts, samples and project materials across EMEA Make sure shipping documentation is accurate and compliant Track shipments and keep internal teams and customers updated on delivery status Support the RMA Team Lead in managing the RMA (returns and repairs) process Consolidate and verify all courier and logistics costs across EMEA Regularly evaluate and compare logistics providers on service quality and pricing Prevent and resolve delivery disruptions and avoidable costs Help update and maintain logistics SOP documents What we’re looking for 2+ years of experience in an administrative, office, customer service or logistics role Experience with shipping, order processing, invoicing or supplier coordination is a plus Strong Excel skills and comfortable learning new systems (ERP experience is a bonus) Very well organised, with an eye for detail and disciplined follow-up Clear, proactive communicator who keeps colleagues and customers informed Calm problem-solver who can handle several priorities with a sense of urgency Good written and spoken English. Chinese is a strong plus, as you’ll work regularly with our HQ Compensation & Benefits Fixed base salary Fulltime position 23 Vacation days per year + 8% Holiday allowance Mileage allowance INFiLED is a leading high-tech enterprise specialized in developing and manufacturing large LED video equipment. INFiLED's product application range covers advertisement, transportation, sports, events, command & control, corporate branding and meetings, creative applications and many more. With installations in over 85 countries and over 135 patents, one of the highest numbers in the industry, INFiLED is striving to be a top brand of LED screen manufacturing to enlighten the world with a visual feast.

Core Responsibilities

Coordinate shipments of products, spare parts, samples, and project materials across EMEA, ensuring accurate documentation, delivery visibility, and timely communication. Support returns and repairs, verify logistics costs, evaluate providers, resolve delivery disruptions, and maintain logistics procedures.

Requirements

Applicants should have at least two years of experience in an administrative, office, customer service, or logistics role; experience with shipping, order processing, invoicing, or supplier coordination is an advantage. Strong Excel skills, organization, attention to detail, proactive communication, problem-solving, and good written and spoken English are required; Chinese and ERP experience are advantages.

Benefits

• 23 Vacation Days Per Year
• 8% Holiday Allowance
• Mileage Allowance