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Costumer Support Internship

JINGDONG Logistics

Rotterdam
Intern
0-2 years experience
On-site

Key Skills

Account Management
Customer Support
Customer Communication
Relationship Management
Sales
Business Development
Client Proposal Preparation
Market Research
Client Research
Procurement
Payment Coordination
After-Sales Support
Problem-Solving
Organization
Verbal Communication
Written Communication

Job Description

What You'll Do Support Account Managers in developing and maintaining relationships with large enterprise clients and assist with sales and business development activities. Assist in preparing client proposals, sales materials and tailored solutions based on customer procurement needs. Conduct market and client research to identify business opportunities and provide insights on customer and industry trends. Coordinate with internal teams to support procurement, payment, after-sales and other client-related activities. Support day-to-day account management and customer communication to improve customer experience, satisfaction and long-term relationships. About You Bachelor’s or Master’s degree in Business, Marketing, Sales, Economics, Finance, Management or a related field, graduating in 2026 or 2027. Available to commit to a full-time, 6-month internship. Fluent in English and Chinese (Mandarin), with strong verbal and written communication skills. Strong interest in sales, account management, business development and working with enterprise clients. Strong communication, problem-solving and organisational skills, with a proactive and customer-focused approach.

Core Responsibilities

Support Account Managers with enterprise client relationships, sales and business development, proposal preparation, and research into market and customer opportunities. Coordinate with internal teams on procurement, payments, after-sales activities, and day-to-day customer communication to improve satisfaction and long-term relationships.

Requirements

Applicants must be pursuing a bachelor's or master's degree in a relevant field and graduating in 2026 or 2027, and be available for a full-time, six-month internship. They must be fluent in English and Mandarin and have strong communication, problem-solving, and organizational skills, along with an interest in sales, account management, and business development.

About JINGDONG Logistics

Industry: Transportation, Logistics, Supply Chain and Storage

Company size: 10,001+ employees

JD.com began building its nationwide logistics network in 2007. On April 25, 2017, the company officially established the JINGDONG Logistics business group. JINGDONG Logistics is China’s leading technology-driven supply chain solutions and logistics services provider. With a mission of driving superior efficiency and sustainability for global supply chain through technology, it aims to become the world’s most trusted supply chain solutions and logistics services provider.

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