Key Skills

Job Description

Ocean Forwarding Customer Service Representative Rotterdam, Netherlands | 🕓 Full-time Join our dynamic logistics team and take ownership of end-to-end import operations for our valued customers. As an Ocean Forwarding Customer Service Representative, you’ll be the key point of contact ensuring smooth shipment handling, timely communication, and accurate documentation across global trade flows. About Morrison: We serve our global customers with a network of 200+ own offices worldwide. We offer strong solutions for air, ocean, contract logistics and distribution services that are tailored to our customer requirements. Our continuous growth has moved us within the Global Top 15 Air Freight forwarder rankings and we are able to offer a full scope of services at competitive rates with priority access to capacity via our strategic alliances with leading global carriers. Our visibility tools are top notch. In 2026, Morrison Express was proudly named Global Airfreight Forwarder of the Year at the ACW World Air Cargo Awards — a recognition of our commitment to excellence and innovation in the global air freight industry. This position is ideal for someone who: Has been working in a stable environment, but looks forward to enhance skills with complex international clients in the Electronics, Semicon and Fashion Industries. Is confident with experience to navigate between requirements from customers, ocean carriers, transport companies, customs authorities, warehouses and overseas stations to complete shipments with excellent proactive service levels. Is a positive minded person that naturally motivates others in your business and personal life. Is committed to our core values: Customer Focus, Accountability, Proactiveness, Team-Work and Integrity. Your Core Responsibilities – Import Operations Hands-on manage ocean import shipments end-to-end from booking to delivery. Closely keep shipments on the radar, ensure accurate system visibility and inform all stakeholders proactively of any delays or exceptions. Closely coordinate shipments linked to our warehousing and cross-dock services. Ensure timely and accurate transition from operations to the finance departments. Collaborate with sales to create clear SOPs for new customer setups. Maintain Compliance in a complex global environment together with the Quality Team. Deepen the relationships with customers to ensure maximum satisfaction and opportunities to grow business. Providing proactive (out-of-the-box) solutions for complex shipments or irregularities. Ensure smooth overseas coordination with over 200 stations in an international environment. Always focus on continuous improvement to optimize work-flows and systems as CargoWise One. Cross-Learning Opportunities Export Operation: Morrison handles export shipments to destinations across our global network. With awareness of compliance on the Asia, USA and intra-Europe trades you will be able to support the export team when required to ensure that shipments move in a timely and compliant manner. Cross-Trades: Many of our customer base handle a big variety of shipments across different lanes and regions. As “Control Tower” you will be able to support these cross-trades learning about different (operational) requirements across countries and ensure that local customers are aware of these practises. What You Bring Hands-on experience managing ocean import shipments end-to-end. Detail-oriented mindset with excellent time management skills. Clear and professional communication in English (Dutch is a plus). Hands-on experience with freight forwarding systems and milestone tracking. Team player attitude and a proactive, customer-first approach. What We Offer Profit Share Program: We win together! You’ll participate in our company-wide profit-sharing. Career Growth: Professional development through the Morrison Express Academy. Great Perks: Competitive salary, pension, health insurance allowance, referral bonus, and team-building activities (including our famous end-of-year dinner!). Environment: A clean, safe, brand-new workspace with a small, international team

Core Responsibilities

Manage ocean import shipments from booking through delivery, maintaining accurate shipment visibility and proactively communicating delays or exceptions to customers and stakeholders. Coordinate warehousing, cross-dock and overseas operations; support compliance, finance handoffs, customer SOPs and relationships; and improve workflows and systems such as CargoWise One.

Requirements

Candidates should have hands-on experience managing ocean import shipments end to end and using freight forwarding systems and milestone tracking. The role also calls for strong attention to detail, time management, professional English communication, teamwork and a proactive, customer-first approach; Dutch is a plus.

Benefits

• Profit-Sharing Program
• Professional Development
• Competitive Salary
• Pension
• Health Insurance Allowance
• Referral Bonus
• Team-Building Activities