Key Skills

Job Description

Your Role at a Glance As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating. and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel. What are we looking for? Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests; You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager; You are an energetic person, you are a coach to your team and you are able to motivate them to go the extra mile for the guests; Together with your team, you will make sure every guest has a fantastic stay in our hotel; You have a good command of the English language; Dutch is an advantage. You know your way with figures. You have an open personality, have an eye for detail and you do not back away for a challenge (or two). Your Benefits at NH Hotels Free online & offline training organized by our own Minor Hotels Europe & Americas University. End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR). Employee rates starting from € 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. Team building events, trips and holiday parties. The opportunity to grow within our company worldwide. Salary based on your experiences starting from Horeca CLA scale 7. Are you looking for a new challenge? Apply now! Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Core Responsibilities

Lead and coach the Front Office team, ensuring excellent guest service and memorable stays while handling guest matters, concierge duties, and administrative responsibilities. Monitor quality standards and upselling results, and contribute as a member of the hotel Management Team.

Requirements

Candidates should have several years of experience as a Front Office Manager or Assistant Front Office Manager, with the ability to coach and motivate a team and deliver excellent guest service. A good command of English is required, Dutch is an advantage, and candidates should be comfortable with figures, detail-oriented, personable, and willing to take on challenges.

Benefits

• Online and Offline Training
• End-of-Year Bonus
• Referral Bonus
• Employee Hotel Rates
• Food and Beverage Discounts
• Friends and Family Discounts
• Retail Discounts
• Team-Building Events
• Company Trips
• Holiday Parties
• Worldwide Career Growth Opportunities