Key Skills

Job Description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Candidate should have Valid authorization to work in Netherland Job Description: Role Overview The Deskside Technician will provide onsite field support for IT End User Computing (EUC) equipment and services at various Benchmark Electronics sites across multiple countries. The technician will deliver hands-on technical assistance, incident resolution, hardware and software support, and participate in event support operations, ensuring a high standard of customer service and operational excellence. Key Responsibilities : Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices. Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures. Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution. Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers. Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests. Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies. Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery. Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines (including legal hold PCs). Assist users by providing support through SmartHubs installed at designated sites, ensuring seamless access to remote troubleshooting and device assistance. Perform proactive PC health checks using prescribed tools, addressing performance or hardware issues during field visits. Document and update knowledge base & runbooks. Support conference room technology by conducting weekly checks and resolving identified issues proactively. Assist with IT equipment setup, testing, and support during events, ensuring readiness and functionality of all required devices. Manage IT equipment disposals and coordinate with preferred suppliers for proper decommissioning and recycling. Document and maintain accurate records of all activities, site visits, and incident resolutions in the approved ITSM tool. Assist users with activities including but not limited to IT equipment moves, peripheral installation and configuration, onboarding and offboarding requirements Comply with company practices, guidelines, and security requirements at all times, maintaining professionalism onsite. Engage in continuous improvement initiatives to optimize field support delivery and enhance end user satisfaction. Coordinate with specialized IT teams for escalations and advanced technical support Forward unresolved tickets to the relevant specialized teams for escalation when issues cannot be resolved by Deskside support. Benefits A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. To know more about us visit – www.hcltech.com For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

Core Responsibilities

Provide onsite and remote end-user support for desktops, laptops, peripherals, and mobile devices, including troubleshooting, break/fix repairs, IMACD tasks, and incident tracking. Manage equipment lifecycle activities, support events and conference rooms, document work in ITSM systems, and escalate unresolved issues to specialized teams.

Requirements

The role requires valid authorization to work in the Netherlands and the ability to provide hands-on support at multiple sites. The posting does not specify a degree, certification, or minimum years of experience.

Benefits

• Competitive Compensation
• Employee Benefits
• Professional Development Opportunities
• Wellbeing Programs