Key Skills

Job Description

About The Role We are looking for a Medior/Senior CNC Service Desk Engineer to join our Managed Services Service Desk team. The main purpose of this role is to support our Service Desk with 2nd line activities and help ensure continuity of our service delivery. You will work closely with the team to investigate and resolve incidents, support customers, and provide reliable technical assistance. What will you do? Perform 2nd line Service Desk activities Investigate and resolve technical incidents and service requests Provide technical support related to CNC Take ownership of issues and follow them through to resolution Communicate clearly with customers and colleagues Work closely with the Service Desk and Managed Services teams Contribute to maintaining continuity and quality of service delivery Requirements What are we looking for? 5-10 years of relevant experience Experience with CNC Experience in a Service Desk, technical support, or similar environment Good command of English; Dutch is a plus Working hours Ideally, you are available to work early and/or afternoon shifts. If this is not possible, regular full-day shifts can also be considered. Benefits Why join us? Broadpin is a great place to work and to develop yourself. When choosing for Broadpin, you will become part of globally acting organisation with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working we also can offer you: A wide range of competitive employee benefits A great deal of flexibility to working from home Training and development opportunities, personally as well as professionally A fun, fast-paced, and international environment

Core Responsibilities

Perform second-line Service Desk activities, investigate and resolve technical incidents and service requests, and provide technical support related to CNC. Take ownership of issues through resolution, communicate with customers and colleagues, and help maintain continuity and quality of service delivery.

Requirements

The role requires 5–10 years of relevant experience, including experience with CNC and in a Service Desk, technical support, or similar environment. A good command of English is required; Dutch is a plus, and availability for early or afternoon shifts is preferred, with regular full-day shifts also considered.

Benefits

• Competitive Employee Benefits
• Flexible Work From Home
• Training and Development Opportunities
• International Work Environment