Key Skills

Job Description

Positionstitel: Customer Success Manager Benelux (m/f/d) Location: Hybrid (Capelle a. d. IJssel (NL) Your mission The Customer Success Manager is a position that builds and maintains a close relationship with installers and distribution partners, overseeing the process of customer retention within a business. The Customer Success Manager is responsible for interacting with new, existing, and potential customers on a regular basis, focusing on building loyalty to ensure long-term client retention by presenting product and technical information, implementing customer service policies and procedures to enhance customer satisfaction. Your main responsibilities Carry out relationship management with B2B customers, such as installers and distribution partners (meetings, trainings, brand awareness, exhibitions). Coordinate with the technical team to participate in the initial customer on-boarding kick-off meeting. Establish and maintain customer relationships, service policies and practices. Provide high-level technical and product support. Analyse and streamline processes for continuous improvement in the customer experience with our software. Identify new sales prospects and address the leads to the GW sales manager. Organize training programs for existing & prospective leads. Review customer complaints and concerns and seek to improve the customer experience. Work cross-functionally with Marketing and Technical teams. Close co-operation with the local GW sales manager by organizing and setting up meetings, weekly visit & calls with distributors, resellers & EPC’s in alignment with the sales manager. Your Profile 3+ years’ experience in customer success preferably in an energy, construction, or technical field. Strong technical background with hands-on experience, such as a professional electrician or an electrical engineering role (preferred). A BA degree is not required. Exposure to solar, PV, inverter, energy storage, or utility industry is a plus. Knowledge of best practices in customer service and retention Excellent communication skills. Fluency in Dutch and English, additional languages could be a plus What we offer Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team. Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company. Passionate work environment with flat hierarchies and fast decision making. Have fun and do something meaningful & make a difference!!!

Core Responsibilities

Manage relationships with installers and distribution partners through meetings, training, onboarding, and ongoing technical and product support. Improve customer retention and experience, coordinate with sales, marketing, and technical teams, and identify sales prospects for the sales manager.

Requirements

Requires at least three years of customer success experience, preferably in energy, construction, or a technical field, along with strong communication skills and fluency in Dutch and English. Hands-on technical experience is preferred; exposure to solar, photovoltaics, inverters, energy storage, or utilities is a plus, and a bachelor's degree is not required.

Benefits

• Professional Development Opportunities
• Personal Development Opportunities