Key Skills

Job Description

About Our Company The New Ways B.V. is an Amsterdam-based international company behind the growing G-ROLLZ brand. We specialize in smoking accessories and gift items, distributed across international markets. We are looking for a well-organized, proactive, and customer-focused professional with excellent communication skills, strong Excel knowledge, and experience working with business software. Key Responsibilities * Handle daily customer inquiries by phone, email, and WhatsApp in Dutch and English. * Track customer orders and shipments through DPD, FedEx, and other delivery companies. * Provide customers with accurate order status and delivery updates. * Handle missing products, incorrect deliveries, returns, complaints, and other customer issues. * Check stock availability and inform customers about expected product arrival dates. * Coordinate with the sales team, warehouse, and logistics partners to resolve issues efficiently. * Maintain accurate customer records, order details, and follow-up reports. * Ensure all customer requests are handled professionally and on time. Requirements & Skills * Excellent spoken and written Dutch and English — mandatory. * Previous experience in B2B customer service, order management, or sales support. * Strong Microsoft Excel skills, including formulas, XLOOKUP/VLOOKUP, IF, SUMIF, filters, and PivotTables. * Experience working with ERP, CRM, inventory, or order management software. * Ability to learn new software and digital tools quickly. * Strong computer skills and familiarity with Microsoft Office and AI tools. * Excellent communication, organizational, and problem-solving abilities. * Ability to handle multiple tasks independently and work accurately under pressure. * Responsible, detail-oriented, positive, and customer-focused. * Experience in wholesale, distribution, or logistics is an advantage. Ideal Candidate A fast learner, independent problem-solver, and confident communicator who takes ownership of customer issues, follows up proactively, and ensures excellent customer service from order confirmation to final delivery.

Core Responsibilities

Respond to customer inquiries, track orders and shipments, provide delivery updates, and resolve issues such as missing or incorrect products, returns, and complaints. Maintain accurate customer and order records while coordinating with sales, warehouse, and logistics teams to ensure timely, professional service.

Requirements

Requires excellent spoken and written Dutch and English, prior experience in B2B customer service, order management, or sales support, and strong Microsoft Excel skills. Candidates should be comfortable with ERP, CRM, inventory, or order management software and demonstrate strong communication, organization, accuracy, and problem-solving skills.