Key Skills

Job Description

Job Description Our hotel offers the award-winning rooftop bar LuminAir, the vibrant new WE ARE EDN restaurant and bar, Amsterdam’s most extensive breakfast buffet, and an in-house LOT61 coffee store. Our recently refurbished 557 guest rooms and 15 versatile meeting rooms, make our hotel a dynamic and exciting place to work. Are you looking for a workplace that combines a high level of service with a casual atmosphere? Look no further! And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount! As all of our facilities are at your disposal, you will know the hotel like the back of your hand! This gives you the opportunity to provide our guests the best experience and recommendations. In order to ensure our guests have a memorable stay, you will also be in close contact with all other departments within our hotel. Responsibilities This will involve a variety of tasks, with the main focus being: You will be the first point of contact for all guests and will interact with guests throughout every step of their stay, from check-in to check-out and will take ownership for responding to guests' needs with accuracy and professionalism. Answering the main switchboard Dealing with a variety of enquires, Providing information to assist guests and coordinating external and internal calls. Ensure smooth service to the highest quality standards in all aspects of the operation, keeping in mind our brand values and standards You will join a friendly and varied team with both Dutch and international colleagues. Besides our great location, right next to Central Station, we have a lot more to offer. Since we work with a large, but no less cohesive team, we can offer a lot of flexibility in work as well as hours. By joining our Front of House team, you will become part of a welcoming, dynamic and above all friendly team that will make you feel welcome from day one! And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount! Qualifications Who are we looking for? Are you the type of person who notices every detail, makes every guest feel at home and is good at multitasking? Then you can put your skills to the best use with us! Our ideal candidate has previous experience in hotels or a similar work environment and values hospitality. To successfully fulfill this role, it is important that you possess the following skills: Good communication skills Enthusiastic, flexible and eager to learn Experience with hotel property management systems is a plus Experience in a similar position is a plus Good command of the English language And of course the ability to add a little fun to the team! Equally important, what do we offer? Being part of our team as a Front Office Agent means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority! You will notice this by the following, among other things: A competitive salary Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members Growth and training opportunities, including through Harvard Learning and Hilton University Global career opportunities Wellness initiatives to help you thrive and be your best self Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day A pleasant, international work environment The best staff parties 50% Food & Beverage discount in our F&B Outlets Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme 50% Food & Beverage discount in other Hilton Hotels in the Netherlands Free use of our fitness center About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Core Responsibilities

Serve as the first point of contact for hotel guests throughout their stay, handling check-in, check-out, and guest requests accurately and professionally. Operate the main switchboard, respond to inquiries, provide information, coordinate calls, and work with other departments to maintain high service standards.

Requirements

Candidates should have strong communication skills, attention to detail, multitasking ability, flexibility, enthusiasm, and a willingness to learn, along with good command of English. Previous hotel or similar experience is sought, while experience in a similar role and familiarity with hotel property management systems are advantages.

Benefits

• Hilton Team Member Discounted Rates
• Friends And Family Discounted Rates
• Growth And Training Opportunities
• Global Career Opportunities
• Wellness Initiatives
• Travel Reimbursement
• International Work Environment
• Staff Parties
• Food And Beverage Discounts
• Free Fitness Center Access