Key Skills

Job Description

Job Description: We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values: Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role As a Partner Manager, you will build and grow CM.com’s network of partners, with a strong focus on agencies and IT services companies. You will work closely with our partners to reach shared goals and play an important role in growing our business through valuable, long-term collaborations. Our partners, including resellers, digital agencies, systems integrators and technology providers, use CM.com’s software solutions in their own services to their clients: Marketing Cloud, Service Cloud, the Customer Context Platform and our Chatbot and Agentic AI Platform. All of these run on our communications platform, which brings together RCS, WhatsApp, SMS, Voice and Email in one place. You will Grow the partner portfolio with an organic growth target and cross-sell detection Develop resell and alliance models, strategic partnerships and collaborations Identify new opportunities for collaboration Coordinate marketing and partner activities: sales enablement, events and joint comms Ensure an optimal partner experience and customer satisfaction Analyze partner performance and report results Use AI tools actively to improve your own work: experiment, automate, and share what works with your team. Requirements: A bachelor’s or master’s degree 5+ years of experience in the tech industry, in Partner Management, Sales or Account Management for SaaS or CPaaS products (Customer Success or Product Owner experience is also relevant) Experience with CRM, Marketing, Sales or Customer Service SaaS products Strong technical awareness and interest: you love the product Living within commuting distance of Breda, as you work from our office Fluent in Dutch and English, our internal company language Genuinely curious about AI: You’re actively experimenting with the newest models / products to supercharge yourself at work. Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together. What we offer As a CM.com club member, you’ll have the following benefits: Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com. Healthy food: Daily healthy lunches and snacks to keep you energized. Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well. Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses. Invest in your future: A solid pension plan. Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days. Own your success: Become a shareholder with our Employee Share Purchase Program. Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day. Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone. Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs. Before you apply We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you. Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

Core Responsibilities

Build and grow CM.com’s partner network, particularly among agencies and IT services companies, by developing reseller and alliance models, strategic collaborations, and new business opportunities. Coordinate partner marketing and sales activities, support partner experience and customer satisfaction, analyze performance, and use AI tools to improve work.

Requirements

A bachelor’s or master’s degree and at least five years of experience in the tech industry in partner management, sales, or account management for SaaS or CPaaS products are required; relevant customer success or product owner experience is also considered. Candidates should have experience with CRM, marketing, sales, or customer service software, strong technical awareness, fluency in Dutch and English, curiosity about AI, and live within commuting distance of Breda.

Benefits

• Three-Day Global Onboarding Program
• Healthy Lunches And Snacks
• Commuting Allowance
• Shuttle Mobility Card
• Lease-A-Bike Options
• Company Cars For Client Visits
• Sales Incentive Plan
• Pension Plan
• 25 Vacation Days
• Option To Purchase 10 Additional Vacation Days
• Employee Share Purchase Program
• Professional Development Programs And Courses
• Vitality Program
• Team Social Events