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Global Service Project Manager – Customer Success Leader

Mpac Group

Wijchen
Full-time
5-10 years experience
On-site

Key Skills

Project Management
Service Project Management
After-Sales Service
Project Planning
Budget Management
Deadline Management
Quality Management
Cross-Functional Coordination
Supplier Coordination
International Collaboration
Customer Success
Customer-Focused Delivery
Continuous Improvement

Job Description

Mpac Group in Wijchen, Netherlands, seeks an experienced Project Manager Service to lead service and after-sales projects for customers worldwide. You will manage projects to meet deadlines, budgets, and the highest quality standards while coordinating cross-functional teams and external suppliers. The role emphasizes strong planning, international collaboration, and customer-focused delivery, with opportunities to work on challenging global projects and contribute to continuous improvement

Core Responsibilities

Lead service and after-sales projects for customers worldwide, ensuring delivery on schedule, within budget, and to high quality standards. Coordinate cross-functional teams and external suppliers while supporting customer-focused delivery and continuous improvement.

Requirements

The role seeks an experienced service project manager with strong planning and project coordination capabilities. It also calls for international collaboration and a customer-focused approach.

About Mpac Group

Industry: Automation Machinery Manufacturing

Company size: 1,001-5,000 employees

Mpac Group is a global provider of advanced automation and packaging solutions for leading manufacturers across Food & Beverage, Health and Personal Care and Consumer Goods industries. With a strong heritage in engineering and technology, Mpac develops intelligent systems that help businesses improve efficiency, reliability, and performance in complex production environments. The Group brings together a portfolio of specialized companies - Langen Packaging Automation, Lambert Ingenious Automation, Switchback Packaging Automation, Boston Conveyor & Automation, CSi Palletising, and SIGA Vision - each delivering expertise across different areas of automation technology. By combining these capabilities, Mpac provides integrated solutions that support every stage of the production and packaging process. Working collaboratively across the Group, Mpac companies help customers solve complex manufacturing challenges and adapt to evolving industry demands through innovation, engineering excellence, and intelligent automation.

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