Onsite IT Support Tech (L1-L2) | Windows, AD, ITIL
Key Skills
Job Description
Everience is seeking an onsite IT support specialist in Amsterdam to deliver hardware, software, and network assistance for a 4,000-strong international workforce. You will install and maintain desktops, laptops, printers, and mobile devices, and resolve incidents with a focus on timely SLAs. You will troubleshoot Windows OS and Microsoft 365, manage user accounts in Active Directory, support AV setups, and document solutions to improve procedures.
Core Responsibilities
Install and maintain desktops, laptops, printers, and mobile devices, and provide hardware, software, and network support to an international workforce. Resolve incidents within SLA targets, troubleshoot Windows and Microsoft 365, manage Active Directory accounts, support audio-visual setups, and document solutions to improve procedures.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for practical IT support capabilities across Windows, Microsoft 365, Active Directory, end-user devices, networks, and audio-visual setups, with attention to SLAs and documentation.
About Everience Benelux
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals.