Key Skills

Job Description

Silverflow is seeking an Operations Analyst to ensure the platform and operational deliverables are accurate and timely. You will work with Product, Data, Engineering, and Account Management to triage incidents, investigate root causes, implement permanent solutions, and resolve complex customer inquiries. As we scale, you will automate workflows, build internal dashboards, and elevate the customer experience while maintaining strict data quality and processes.

Core Responsibilities

Ensure platform and operational deliverables are accurate and timely, triage incidents, investigate root causes, and resolve complex customer inquiries. Automate workflows, build internal dashboards, and improve the customer experience while maintaining data quality and operational processes.

Requirements

The posting does not specify formal education, years of experience, or other explicit qualifications. The role calls for operational analysis, incident investigation, workflow automation, dashboard development, data quality, and collaboration with Product, Data, Engineering, and Account Management.