Robotics Service Manager — Europe (Field & 24/7 Support)
Key Skills
Job Description
Mujin Europe is seeking an experienced Service Manager to lead and grow after-sales service operations. You will build a high-performing field service team, ensure reliable technical support, and establish scalable service processes and 24/7 remote capabilities. Responsibilities include managing field service activities, SLAs, and continuous improvement while coordinating resources, parts, and logistics. A strong customer focus and travel readiness are essential.
Core Responsibilities
Lead and grow after-sales service operations by building a high-performing field service team and ensuring reliable technical support. Manage field service activities, SLAs, resources, parts, and logistics while improving service processes and establishing scalable 24/7 remote support capabilities.
Requirements
The role calls for an experienced service manager with strong customer focus and readiness to travel. The manager should be able to lead field service operations, coordinate resources and logistics, and develop scalable support processes.
About Mujin
Industry: Automation Machinery Manufacturing
Company size: 201-500 employees
Mujin develops MujinController, a platform that leverages a real-time digital twin and provides a suite of perception, planning, and control algorithms to digitize the physical world. Mujin's technology enables the autonomous movement of robots and industrial equipment, automating work in harsh environments at industrial sites worldwide. Unlike conventional industrial robots that are limited to repeating programmed movements, intelligent robots powered by MujinController achieve autonomous thinking and movement through the unique Machine Intelligence technology called MujinMI. Follow: Mujin Europe: https://www.linkedin.com/company/mujin-europe/ Mujin US: https://www.linkedin.com/company/mujin-corp/