Robotics Service Manager — Lead 24/7 Field Support & Operations
Key Skills
Job Description
Mujin is seeking a Service Manager to lead after-sales service operations in Europe. You will build and manage a high-performing service team, ensuring reliable technical support for customers and scalable service processes. Responsibilities include overseeing field service, 24/7 remote support, and SLA management with a strong focus on customer satisfaction and operational efficiency.
Core Responsibilities
Lead after-sales service operations across Europe, including field service, 24/7 remote support, and SLA management. Build and manage a high-performing service team while developing scalable processes that support customer satisfaction and operational efficiency.
Requirements
The role calls for experience leading service operations and managing a technical support team. It also requires the ability to oversee field service, 24/7 remote support, SLA performance, and scalable service processes.
About Mujin
Industry: Automation Machinery Manufacturing
Company size: 201-500 employees
Mujin develops MujinController, a platform that leverages a real-time digital twin and provides a suite of perception, planning, and control algorithms to digitize the physical world. Mujin's technology enables the autonomous movement of robots and industrial equipment, automating work in harsh environments at industrial sites worldwide. Unlike conventional industrial robots that are limited to repeating programmed movements, intelligent robots powered by MujinController achieve autonomous thinking and movement through the unique Machine Intelligence technology called MujinMI. Follow: Mujin Europe: https://www.linkedin.com/company/mujin-europe/ Mujin US: https://www.linkedin.com/company/mujin-corp/