Key Skills

Job Description

Mujin is seeking a seasoned Service Manager to lead and develop the after-sales service operations for Mujin Europe. You will build a high-performing team, ensure reliable technical support for customers, and establish scalable service processes and infrastructure. You will oversee field service activities, implement a service ticketing system, and develop 24/7 remote support capabilities. Working closely with customers and internal teams, you will drive customer satisfaction, operational

Core Responsibilities

Lead and develop Mujin Europe's after-sales service operations, building a high-performing team and scalable service processes and infrastructure. Oversee field service, implement a ticketing system, establish 24/7 remote support capabilities, and work with customers and internal teams to improve customer satisfaction and operational performance.

Requirements

The role calls for a seasoned service manager with the experience to lead after-sales service operations and develop a high-performing team. The posting emphasizes reliable technical support, field service oversight, scalable processes, and the development of 24/7 remote support, but does not specify formal education requirements.