Key Skills

Job Description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right. SO WHATS THE STORY - Assistant Store Manager - Roermond Outlet We are looking for an engaging, inspirational Assistant Store Manager to help lead the diverse team at our Roermond Outlet store. Our Assistant Store Manager works in close partnership with the Store Manager to lead a high-performing team and deliver outstanding commercial results. Leading from the shop floor, you'll help create an environment where consumers receive a great experience, colleagues can thrive, and operational standards remain strong, even during our busiest trading periods. You'll play a key role in developing others, driving performance and ensuring the store is set up for success every day. Outlet retail is different. Success comes from creating great consumer experiences whilst managing high transaction volumes, fast stock movement and ever-changing trading demands. We're looking for leaders who thrive in a busy environment and know how to keep teams focused, engaged and delivering results. THE GIG Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration) Assume complete responsibility of the store & team in absence of the Store Manager Take responsibility for health & safety and security issues within the store. Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience. Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc. Work closely with your Store Manager to take commercial decisions for your store in line with our business objectives. At Dr. Martens your duties will go hand in hand with the below qualities; You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same. You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members. Great relationship management that delivers results through effective teamwork You will take ownership for your own development, proactively seeking out feedback to build self-awareness. You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving. You’ll lead the way and role model on all things DE&I & wellbeing. To be our Assistant Store Manager you should have/or be; Experience coaching and developing retail teams in a fast-paced environment. Confidence balancing consumer experience, operational standards and commercial performance. Strong organisation and attention to detail across stock, compliance and daily store operations. The ability to analyse performance, identify opportunities and translate plans into action. Energy, resilience and adaptability during busy trading periods. A passion for the Dr. Martens brand and the people who bring it to life. Good IT skills – confident to use Microsoft Office and POS systems. WHAT’S IN IT FOR YOU? Bonus incentives Welcome pair of Docs 2 uniform pairs per season Generous discount on all footwear and accessories 8% holiday allowance 25 Holiday days Travel Allowance – (Public transport subscription) 2 paid volunteer days per year Opportunities for growth Access to our Employee Assistance Programme & Mental Health First Aiders Interested? Apply now! At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

Core Responsibilities

Support the Store Manager in leading the team, managing daily store operations, and delivering sales and other KPI targets while maintaining strong customer experience and operational standards. Oversee stock processes, health and safety, security, coaching, and commercial decisions, and take full responsibility for the store and team when the Store Manager is absent.

Requirements

Candidates should have experience coaching and developing retail teams in a fast-paced environment, with the ability to balance customer experience, operational standards, and commercial performance. Strong organisation, attention to detail, performance analysis, adaptability, passion for the brand, and confidence using Microsoft Office and POS systems are also expected.

Benefits

• Bonus Incentives
• Welcome Pair Of Docs
• Two Uniform Pairs Per Season
• Discount On Footwear And Accessories
• Holiday Allowance
• 25 Holiday Days
• Public Transport Allowance
• Two Paid Volunteer Days Per Year
• Growth Opportunities
• Employee Assistance Programme
• Mental Health First Aiders