Key Skills

Job Description

Lead with expertise, drive innovation. Accenture is ServiceNow’s #1 and most comprehensive partner globally, recognised as: 2025 Worldwide Global Elite Partner of the Year 2025 Worldwide GenAI Customer Value Partner of the Year 2025 Worldwide Telco Industry Partner of the Year 2025 EMEA Transformation Partner of the Year We are rapidly expanding our ServiceNow Business Group in the Netherlands and Nordics and are looking for Forward Deployed Engineers to help clients transform, innovate and achieve measurable outcomes. Key Responsibilities Forward deployed delivery: Work embedded with client teams as the hands-on technical lead, turning business problems into ServiceNow solutions in production. Problem shaping: Combine business process insight with engineering skills to challenge requirements and shape practical solutions. Rapid prototyping: Build prototypes, PoCs and MVPs quickly to validate ideas and show value early. AI-powered development: Use AI to configure and develop workflows, applications and platform capabilities across ServiceNow modules such as ITSM, ITOM, CSM and HRSD. AI and agentic solutions: Deploy Now Assist, AI Agents and agentic workflows that are governed, secure and value-driven. Production delivery: Take solutions from prototype through testing, deployment and go-live. High-ambiguity delivery: Thrive where requirements are incomplete and rapid experimentation is needed. Value realisation: Focus on measurable business outcomes, not just technical requirements. Documentation: Maintain clear technical documentation for delivered solutions. Continuous learning: Stay current on ServiceNow releases, AI innovation and certifications. Mentoring: Coach colleagues in technical and client-facing skills. How We Reinvent At Accenture, our teams operate within one of our core service lines— Digital Core, Industry & Enterprise, Supply Chain & Engineering, Cybersecurity, Song, Finance, Talent, Client Groups, Global Operations, Reinventions Services —each designed to drive reinvention at scale. This role falls under Digital Core where we combine deep industry expertise with cutting-edge technology to deliver 360° value to our clients. You’ll be part of a multidisciplinary team, working collaboratively to solve complex challenges and shape the future of intelligent business. Whether it's transforming digital cores, embedding AI into operations, or designing human-centric experiences, our teams are empowered to innovate boldly and deliver measurable impact. We go to market by industry, leveraging our global delivery network and strategic partnerships with ecosystem leaders like Microsoft, AWS, and Google. Our culture of shared success and continuous learning ensures that every team member contributes to—and benefits from—our reinvention journey. Job Qualifications Experience: 3+ years of ServiceNow industry and project experience. Platform knowledge: Solid understanding of ServiceNow capabilities across multiple modules. Technical skills: Hands-on with workflows, tables, scripting, Flow Designer and Now Assist. Integrations: Experience with third-party integrations, infrastructure operations and migrations. Delivery methods: Experience with Agile, Scrum or SAFe. Communication: Strong analytical, communication and presentation skills. Mindset: Eager to learn and share knowledge. Language: Fluent Dutch, spoken and written. Education: Degree in Computer Science or equivalent. Certifications: Several relevant ServiceNow certifications. Why Join Us? Learning: ServiceNow training and certifications, including our dedicated CTA development program. Career growth: Build your expertise and help shape this AI-led role into a future standard. Cutting-edge projects: Deliver large-scale, complex solutions for leading global enterprises. Innovation at scale: Work at the forefront of AI, automation and advanced ServiceNow capabilities. Global community: Join one of the largest ServiceNow communities in the ecosystem. What we offer: Work-Life Flexibility: 4x9 Workweek Option, Hybrid Working, FlexDay Financial Well-being: Competitive Base Salary, MyBenefits Budget, Annual Bonus, Net Allowance, Employee Share Purchase Plan Health & Wellness: Collective Health Insurance Scheme, Mental Health Support, Well-being Hub Time Off & Leave: 26 Vacation Days, Special Leave Types (parental leave, partner leave, bereavement leave, and gender affirmation leave), Culture Days Mobility & Commuting: NS Business Card, Mobility Budget (option to choose between electric bike, car lease, or public transport reimbursement) Career Development: Performance Achievement Program, Learning & Development Platform, Guidance from People Leads Inclusion, Diversity & Social Impact: Do Good Volunteer Program, I&D Networks, Refugee Talent Track Culture & Community: Accentrics & Friday Drinks, Annual Accenture NL Party, Flat Organizational Hierarchy Ready to shape the future of digital transformation using AI? Join Accenture and make an impact that matters.

Core Responsibilities

Work with client teams as a hands-on technical lead to shape business problems into production-ready ServiceNow solutions, including prototypes, AI-powered workflows, and agentic capabilities. Deliver solutions through testing and go-live, focus on measurable business outcomes, document the work, stay current with platform developments, and mentor colleagues.

Requirements

Applicants need at least three years of ServiceNow industry and project experience, solid knowledge across multiple modules, and hands-on skills with workflows, tables, scripting, Flow Designer, and Now Assist. The role also requires integration and migration experience, familiarity with Agile, Scrum, or SAFe, fluent spoken and written Dutch, a Computer Science degree or equivalent, and several relevant ServiceNow certifications.

Benefits

• Flexible 4x9 Workweek
• Hybrid Working
• FlexDay
• Competitive Base Salary
• Benefits Budget
• Annual Bonus
• Net Allowance
• Employee Share Purchase Plan
• Collective Health Insurance
• Mental Health Support
• Well-being Hub
• 26 Vacation Days
• Special Leave
• Culture Days
• NS Business Card
• Mobility Budget
• Performance Achievement Program
• Learning and Development Platform
• People Lead Guidance
• Volunteer Program
• Inclusion and Diversity Networks
• Refugee Talent Track