You will be responsible for the engineering, administration, and continuous improvement of enterprise storage and backup environments, ensuring reliable service delivery and effective data protection. Your main responsibilities will include:

• Architecture and implementation: Design and deploy enterprise storage and backup architectures aligned with business requirements, availability targets, recovery objectives, capacity needs, and security standards.

• Infrastructure administration: Manage and maintain storage arrays, SAN fabrics, and backup platforms, including health checks, storage provisioning, host integration, backup client configuration, scheduling, retention policies, and replication.

• Infrastructure lifecycle management: Plan and execute installations, upgrades, migrations, capacity expansions, and proof-of-concept deployments, including testing, validation, and rollback procedures.

• Performance monitoring and optimization: Monitor system health, performance, capacity, and backup success rates; identify bottlenecks and implement improvements.

• Advanced technical support: Resolve incidents, problems, and service requests, provide Tier 3 support, lead root-cause analyses, and implement corrective and preventive measures.

• Backup and disaster recovery: Perform data restoration and recovery tests, participate in disaster recovery exercises, and validate data protection and recovery capabilities.

• Security and compliance: Apply infrastructure security controls, hardening standards, and approved configuration changes in accordance with established policies and change-management procedures.

• Vendor and stakeholder collaboration: Coordinate with vendors and internal support teams on maintenance, upgrades, interoperability, and complex technical issues.

• Automation and scripting: Develop and maintain scripts and tools to automate provisioning, monitoring, reporting, and routine storage and backup operations.

• Project delivery: Deliver infrastructure projects for internal and partner environments, including technical assessments, business cases, project proposals, and operational handovers.

• Technical documentation: Maintain architecture designs, configuration records, operational runbooks, and recovery procedures while sharing knowledge and promoting best practices.

• Operational coverage: Participate in standby and on-call rotations, planned maintenance activities, and other service-coverage arrangements when required.

Requirements

The ideal candidate brings extensive hands-on experience managing enterprise storage and backup infrastructure, combined with advanced troubleshooting capabilities and a proactive approach to service improvement. You should be comfortable working independently in complex technical environments while collaborating effectively with other teams. Key requirements include:

• At least 8 years of relevant IT experience managing, configuring, and supporting enterprise storage and backup environments in complex, heterogeneous infrastructures.

• Extensive experience administering and troubleshooting block and file storage systems across multiple vendors, such as NetApp, Dell PowerStore, and Dell ECS.

• Strong expertise in enterprise backup platforms, including Dell Avamar, PowerProtect Data Manager (PPDM), Data Domain, Veeam Backup & Replication, or comparable solutions.

• Advanced troubleshooting and problem-solving skills across storage and backup infrastructures.

• Strong knowledge of storage networking technologies, including Cisco and Brocade fabric switches, VSANs, WWPNs, NPIV, multipathing, Fibre Channel, and iSCSI.

• Solid understanding of data protection, backup management, disaster recovery, and infrastructure resilience best practices.

• Good knowledge of networking technologies.

• Practical experience with shell scripting and automation tools such as Python, Ansible, or Terraform.

• Ability to work under pressure, manage priorities, and deliver results with minimal supervision.

• Customer-focused approach to technical delivery, incident resolution, and service improvement.

• Good understanding of ITIL service management methodologies.

• Professional proficiency in English; Spanish is an advantage.

Nice-to-have qualifications:

• Experience with Hyper-Converged Infrastructure (HCI) or Software-Defined Storage solutions.

• Strong presentation skills and the ability to explain complex technical topics to non-technical audiences.

• Experience with service reporting and business analytics.

• Familiarity with cloud storage solutions such as AWS S3 or Azure Blob Storage.

• Experience with virtualization technologies, including VMware or Hyper-V.

• Industry-recognized certifications in storage, backup, or cloud technologies.

• Certifications in programming or scripting technologies such as Python, Ansible, or PowerShell.

• ITIL, ISO 20000, or PRINCE2 certifications.

Benefits

• Remote work flexibility: Work remotely up to five days per week. 

• Long-term opportunity: Full-time engagement with a long-term project.

• On-call rotation: Approximately one week per month, depending on team size.

• Overtime compensation: Pre-approved overtime is paid at 125% of the daily rate from Monday to Saturday and 150% on Sundays and client public holidays.

• Standby arrangements: On-call standby availability is included in the daily rate.

• On-call intervention compensation: Interventions during on-call periods are billed at the applicable overtime rates.

• Time-off alternative: Overtime and on-call interventions may alternatively be compensated with time off, subject to mutual agreement.

• Immediate start: The position is available as soon as possible.