About Zelus

Zelus is Nike Inc.’s exclusive global licensee for teamwear apparel and equipment, serving athletes and teams from grassroots to elite level across football, rugby, basketball, athletics, hockey, and more. Based in Hilversum, we bring together creative, passionate people to deliver high‑quality product for teams around the world — with a Swoosh on every kit.

The role

This role would suit someone in the early stages of their career who is keen to learn, develop new skills, and grow with the support of an experienced team.

We are seeking a Support Agent to join our dynamic Technology team. This role combines technical support, equipment management, and administrative tasks. The successful candidate will provide first-line technical support, manage IT equipment and software, and contribute to the development of our Information Security Management System (ISMS) with the Digital Director and Head of Technology.

This role is based in our Hilversum office, with a hybrid working pattern of three days in the office (Monday to Wednesday) and two days working remotely (Thursday and Friday). Occasional travel to our UK office will be required.

What you’ll do

Technical Support:

• Provide first-line technical support to employees via our ticketing system (Fresh Service).
• Troubleshoot and resolve a variety of IT issues, including login problems, software malfunctions, and hardware failures.
• Diagnose and resolve laptop-related issues, such as hardware malfunctions, software problems, and network connectivity.
• Triage and prioritize support tickets within the ticketing system.
• Escalate complex issues as needed.
• Maintain accurate and up-to-date records of all support interactions.

Equipment Management:

• Manage the lifecycle of IT equipment, including laptops, printers, and other peripherals.
• Coordinate equipment procurement, deployment, and disposal.
• Assist with the setup and configuration of new equipment and account for employees.
• ISMS Support:
  • Assist the Digital Director in maintaining and updating ISMS documentation.
  • Contribute to the development and implementation of information security policies and procedures.

• Provide analytical support and financial modelling for strategic initiatives and special business projects.

What you’ll bring

Required Skills and Experience:

• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Basic understanding of computer hardware and software.
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and organizational skills.

Desirable Skills:

• Previous experience in a helpdesk or technical support role.
• Knowledge of ITIL framework.
• Experience with ticketing systems.
• Basic understanding of information security principles.
• Office 365
• Windows and Mac

Why join Zelus?

At Zelus, you’ll have the opportunity to lead with impact, work closely with a globally recognised sports brand partner, and help shape how teamwear product comes to life for athletes worldwide. We offer a collaborative, inclusive culture, strong benefits, and real opportunities for professional growth.

Zelus is proud to be an equal opportunity employer. We welcome and celebrate diversity in all its forms.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

Please note: Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.