Client Advisor, FTC - Amsterdam De Bijenkorf WW
Key Skills
Job Description
INTRODUCTION
At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high‑performance culture that encourages creativity and collaboration, and enables colleagues to do their best work.
Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.
JOB PURPOSE
RESPONSIBILITIES
- Deliver a personalised and elevated client experience, anticipating individual needs and creating memorable interactions.
- Build and nurture lasting client relationships through thoughtful engagement, follow-up and clienteling.
- Develop strong product knowledge and confidently share the craftsmanship, heritage and stories behind Burberry collections.
- Contribute to individual and store performance while maintaining a consistent focus on the quality of the client experience.
- Support the presentation and operation of the store, ensuring Burberry standards are maintained throughout the client journey.
- Collaborate closely with colleagues to create a welcoming, inclusive and high-performing store environment.
PERSONAL PROFILE
- Fluent in Dutch and English, with the confidence to communicate naturally with a diverse client base.
- Passionate about delivering exceptional service and creating genuine, personalised client experiences.
- Able to build trusted relationships and understand individual client needs.
- Commercially aware, with an interest in contributing to team and store performance.
- Collaborative and adaptable, with the ability to thrive in a dynamic retail environment.
- An interest in luxury, fashion, craftsmanship or the Burberry brand, with a willingness to continually develop product knowledge.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Core Responsibilities
Deliver personalized luxury experiences and build lasting relationships with local and international clients through thoughtful engagement and follow-up. Share knowledge of Burberry products and heritage, contribute to store performance, maintain store standards, and collaborate with colleagues to create a welcoming environment.
Requirements
Fluency in Dutch and English, strong service and communication skills, and the ability to build trusted relationships and understand client needs are required. The role also calls for commercial awareness, adaptability, collaboration, and an interest in luxury, fashion, craftsmanship, or Burberry, with a willingness to develop product knowledge.
About Burberry
Industry: Retail Luxury Goods and Jewelry
Company size: 10,001+ employees
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856. Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us. To discover more about our brand values, visit Burberryplc.com