Key Skills
Job Description
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
The Delivery Manager will lead the Magnit delivery team and act as a role model for excellent client service while delivering on Magnit’s contingent workforce program(s).
The Delivery Manager is responsible for customer service according to SLAs and KPIs, focusing on daily customer operations and team leadership. The Delivery Manager supervises and supports the delivery team and assures the team have the right conditions to provide best-in-class customer service in order to achieve a very high level of customer satisfaction.
The Delivery Manager’s daily activities includes (but are not limited to); oversight of Magnit’s delivery team, monitoring escalations, meeting with client stakeholders and hiring managers and building and maintaining relationships with key suppliers.
What You Will Do
- Manage the delivery team, offering guidance and support as needed to maintain a high-performing team
- Monitoring SLAs and KPIs
- Ensure smooth delivery in all areas of service for your clients, such as contingent workforce management, Statement of Work, Compliance, Worker on/offboarding, and Risk Mitigation
- Conduct team performance reviews, goal setting and follow-up on goals throughout the year
- Talent grading and wage reviews for delivery team members
- Recruitment and training of new team members
- Review, and update internal program documentation regularly, such as Standard Operating
Procedures (SOP)
- Identifies needs for development of tools and processes
- Ensure a strong understanding of client and market dynamics among all team members· Participate in required relevant internal training programs
- Collaborate with Magnit colleagues across other (client) teams, utilizing support and experience to identify suitable improvements to own client processes and services
- Work together with the Program Manager on Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecasts and monitor the team’s delivery
- Identifies opportunities for new service offerings and extensions of existing service offerings to support continued business expansion
- Act as a senior advisor
What You Will Need
- Bachelor’s degree or equivalent working experience
- Excellent communication skills in Dutch and English
- Minimum 5 years of working experience with operational responsibility in a relevant industry with at least 1 year experience in people management
- Experience in a relevant area such as contingent workforce management, staffing industry operations, procurement, HR/recruiting or customer service
- Working knowledge of Dutch local labor and employment laws
- Ability to travel to alternative base locations as and when required
- Customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
- Strong communication skills and ability to liaise effectively across all layers of the organization
- Proactive mindset Excellent organizational skills, able to set priorities, and responsive to requests
- Ability to lead, delegate, and inspire.
What Magnit will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Core Responsibilities
The Delivery Manager leads the delivery team to ensure high-quality customer service and adherence to SLAs and KPIs. They are responsible for managing daily operations, team performance, and maintaining strong relationships with client stakeholders and suppliers.
Requirements
Candidates must have a bachelor's degree and at least 5 years of operational experience, including at least 1 year in people management. Proficiency in both Dutch and English, along with knowledge of Dutch labor laws, is required.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement planning
- Paid time off
- Discounts and perks
- Charity contribution matching
- Corporate volunteering hours
About Magnit
Industry: Human Resources Services
Company size: 10,001+ employees
Magnit™ (formerly PRO Unlimited) is a global leader and pioneer in contingent workforce management. Our industry-leading Integrated Workforce Management (IWM) platform is supported by 30+ years of innovation, modern software, proven expertise, and world-class data and intelligence. It enables companies to optimize talent and diversity goals while achieving operational and financial success. With Magnit, companies can adapt quickly to the evolution of work to grow their extended workforce with greater agility, transparency, and speed.