UKG Pro WFM Senior Support Specialist
Work Arrangement
Office Days per Week: 2 days
Key Skills
Job Description
We’re Hiring | UKG Pro WFM Senior Support Specialist 📍 Amsterdam Netherlands | 💼 Contract | 🏠 Hybrid – 2 days/week onsite We are looking for a UKG Pro WFM / Kronos WFM Senior Support Specialist with strong experience in implementation, AMS, production support, and enhancements. 🔑 Must-Have Skills UKG Pro WFM / WFC Timekeeping, Accruals, Attendance & Absence Management Advanced Scheduling, Forecasting & Activities L2/L3 Incident & Problem Management AMS / Production Support Requirements Gathering & Fit-Gap Analysis Unit Testing, Patches & Product Releases Client-facing experience UKG WFM certifications preferred
Core Responsibilities
Provide senior support for UKG Pro WFM/Kronos WFM, including implementation, application management services, production support, and enhancements. Handle incidents and problems, support testing and product releases, and work with clients on requirements and fit-gap analysis.
Requirements
Strong experience with UKG Pro WFM or Kronos WFM is required, including timekeeping, accruals, attendance and absence management, scheduling, forecasting, and activities. Candidates should have L2/L3 support experience, requirements-gathering and fit-gap analysis skills, and experience with unit testing, patches, product releases, and client-facing work; UKG WFM certifications are preferred.
About BlueRose Technologies
Industry: IT Services and IT Consulting
Company size: 1,001-5,000 employees
BlueRose Technologies (BRT) is a global transformation partner delivering IT consulting, solutions, and managed services across 25+ countries, including the U.S., Europe, APAC, and the Middle East. With 8 global delivery centers, we help enterprises reimagine operations, enhance experiences, and drive growth with next-gen digital platforms. With deep domain expertise, agile delivery models, and IP-backed frameworks, BRT delivers measurable outcomes across Telecom, Healthcare, Banking, Financial Services & Insurance (BFSI), Manufacturing, and the Public Sector. Core Expertise: Enterprise Applications: Pega, Oracle, ServiceNow, SAP, Appian, Salesforce, Microsoft AI & Digital Innovation: Gen AI, Automation Bots, GPTs, NLP, Cognitive Graphs Cloud Engineering: AWS, Azure, GCP, OCI – Microservices, Serverless, Secure Deployments Telecom BSS/OSS: Oracle BRM, ECE, OSM, Netcracker, Amdocs Digital Twins & IoT: SmartX Suite for Smart Cities, Airports & Factories Testing & Automation: Selenium, UFT, JMeter Managed Services & ITSM: 24×7 AI-driven IT support & full ServiceNow delivery Innovation & Platforms: BlueRise: AI-Powered Talent Platform PreciClaim™ AI: GenAI Claims Automation for Healthcare & Pharma TaxCrafter: Real-time AI Tax Engine SmartX Suite: Predictive Analytics & Digital Twin Operations What Sets Us Apart: 1,200+ skilled professionals ISO 9001:2015 | ISO 27001:2013 | Cyber Essentials Plus certified Partners: Pega, Oracle, SAP, ServiceNow, Appian Inclusive, sustainable, and innovation-first culture Centers of Excellence (CoEs): Pega, AI/ML, SAP, Oracle, ServiceNow & Telecom Bloom Beyond Limits with BlueRose Technologies.