Key Skills

Job Description

NetApp is seeking a motivated Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. Requirements Preferred Technologies: Knowledge of Trident, Trident Protect, OpenShift, OpenStack, LogicMonitor, WAN, SAN, and DR technologies. Experience with Windows Server, Linux administration, VMware vSphere, Cisco UCS, FlexPod, Commvault, and related infrastructure technologies. Ability to support cloud infrastructure, networking, virtualization, servers, and S3-compatible object storage. Familiarity with AWS, Azure, or Google Cloud Platform. Relevant NetApp or cloud certifications are an advantage. Storage Expertise- Advantage 8+ years of experience with NetApp storage administration and deployment (CDOT and 7-Mode). Strong experience with performance troubleshooting, firmware/OS upgrades, cluster switches, SAN fabric switches, and NetApp management tools including OnCommand Unified Manager, Performance Manager, and ActiveIQ. Deep understanding of CIFS, NFS, iSCSI, Fibre Channel, snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, replication, security hardening, and performance tuning. Experience with NetApp cloud and hybrid solutions such as Cloud Volumes ONTAP, StorageGrid, E-Series, Cloud Backup, data classification, and Amazon FSx for ONTAP. Experience with storage backup, disaster recovery testing, and NetApp cluster deployments. Job Requirements Soft Skills & Process Knowledge: Fluency English with excellent verbal and written communication skills. Understanding of AI and Generative AI tools for operational efficiency, troubleshooting, and documentation. Strong stakeholder management, customer-facing, and collaboration skills. Ability to lead technical activities, provide customer training, and serve as an escalation resource. Knowledge of ITIL processes, managed services, outsourcing, and cloud operations. Proactive, team-oriented, and solution-focused mindset. The role is based in Cork, Ireland and follows a hybrid work model. We offer relocation assistance and visa sponsorship/support for qualified candidates relocating from across the EMEA region. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

Core Responsibilities

Provide Level 3 support for global managed-services customers, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. Troubleshoot and optimize NetApp storage environments, support disaster recovery and cloud or hybrid infrastructure, and lead customer-facing technical activities and escalations.

Requirements

The role calls for extensive NetApp storage administration and deployment experience, including ONTAP, performance troubleshooting, upgrades, SAN and NAS protocols, replication, and disaster recovery. Candidates should also have broad infrastructure and cloud knowledge, strong English communication and stakeholder skills, familiarity with ITIL and managed services, and the ability to use AI tools to improve operational work.

Benefits

• Relocation Assistance