Key Skills

Job Description

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out. Your Day-to-Day at NH Collection 06:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points. 07:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out. 08:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments. 10:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush'. 12:00 Enjoy your lunch with colleagues from other departments. 13:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished. 14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done. 14:45 The evening shift has arrived, and you attend the handover. 15:00 Time to go home! Excellence begins with you – Your qualities Your goal is to give every guest an “Extraordinary” experience; You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you; You know how to prioritize and keep your cool during busy moments; You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us; You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull; You are interested in computers and enjoy learning new systems. Beyond the ordinary: Your Benefits at NH Collection Free online & offline training organized by our own Minor Hotels Europe & Americas University. End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR). Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. Team building events, trips and holiday parties. The opportunity to grow within our company worldwide. Salary based on your experiences starting from Horeca CLA scale 5. Are you looking for a new challenge? Apply now! Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Core Responsibilities

Welcome and assist international guests throughout check-in and check-out, providing attentive service and responding to their needs. Manage arrivals information, calls and emails, daily checklists, cash register tasks, and handovers between shifts while coordinating with the Desk Manager and other departments.

Requirements

The role calls for a natural, guest-focused host who anticipates needs, exceeds expectations, and remains calm while prioritizing tasks during busy periods. Relevant experience or education is useful but not essential; candidates should enjoy varied working hours and be interested in computers and learning new systems.

Benefits

• Online And Offline Training
• End-Of-Year Bonus
• Referral Bonus
• Employee Hotel Rates
• Food And Beverage Discounts
• Friends And Family Discounts
• Retail Discounts
• Team-Building Events
• Company Trips
• Holiday Parties
• Worldwide Career Growth Opportunities