Key Skills

Job Description

Learning Advisor Retail Fulltime, 38 hours per week Good learning starts with understanding the problem, not with designing the course. As Learning Advisor Retail, you work closely with our Retail organisation to understand what is happening in the business, where Action is heading and what our people need to be able to do as a result. You turn that understanding into clear learning priorities, challenge requests where needed and make choices about where learning can genuinely make a difference. This is a role for an experienced L&D professional who wants to be close to the business. Someone who is curious about how retail works, asks the right questions and can turn a complex business need into something practical that works for our people. This is your daily action You are the learning partner for your part of our Retail organisation. You build relationships with the business, get to know its priorities and challenges and use that understanding to identify current and future capability needs. Sometimes the answer will be learning. Sometimes it won't. You look beyond the initial request, get to the underlying need and advise stakeholders on the best way forward. When learning is the answer, you determine whether we should develop something new, use an existing solution or bring in external expertise. From there, you take ownership. You translate capability needs into learning plans and priorities, define who we need to reach and what needs to change, and work with Learning Operations, external providers and the business to turn those plans into reality. You also make choices. You manage a substantial learning budget and a complex portfolio where not everything can have the same priority. You advise senior stakeholders on where to invest, challenge when the expected outcome is unclear and make sure we get value from the learning we provide. And you want to know whether it worked. You use participation, completion, effectiveness, investment, business developments and feedback to understand what is working and what isn't. You report on the results and use what you learn to improve, replace or expand the portfolio. As an experienced Learning Advisor, you also bring expertise to the wider team. You stay current on developments within L&D and translate the useful ones into ideas that fit Action. You share what you know with other Learning Advisors, provide guidance and act as a sparring partner on more complex learning questions. Meet your team You are part of Action's Learning team and report to the Manager Learning. You work closely with other Learning Advisors, Learning Operations, HR, business stakeholders and external learning providers. We are looking for someone who wants to combine professional L&D expertise with a real understanding of the business. Your credibility won't come from simply knowing learning theory. It will come from being able to understand what the business is trying to achieve and turning that into learning that is practical, relevant and effective This is you You don't start with the course. You start with the problem. You're naturally curious about the business behind a learning request. You ask questions, connect information quickly and can distinguish between what somebody is asking for and what they actually need. You combine that business curiosity with strong L&D expertise. You understand how people learn, know what makes a learning solution effective and are confident assessing whether something will work for the audience we're trying to reach. You're also comfortable having an opinion. You can advise and challenge senior stakeholders, explain your reasoning and make a clear recommendation. At the same time, you're practical. Once the direction is clear, you take ownership and make things happen. And you have: HBO/WO level, combined with around 5–7 years of relevant experience within Learning & Development, Talent Development, HR or a related field, preferably in an international environment. Experience turning business and capability needs into learning priorities and solutions. A strong understanding of learning principles and instructional design. Experience managing a complex learning portfolio, budget and external learning providers. Strong analytical skills and the ability to connect information, identify patterns and turn them into practical conclusions. Strong stakeholder management skills and the confidence to advise and challenge senior stakeholders. The ability to manage multiple priorities without losing sight of the outcome. Excellent communication skills and a good command of English. What we offer Surprisingly more! Surprisingly more! From our bustling home base in the Netherlands, you’ll have an impact on the whole of Europe. The counter now stands at more than 3000 stores in 13 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, new skills: as a professional you can develop without limits. And all this in a culture where our shared values are truly lived: Customer focus, teamwork, simplicity, discipline, cost conscious and respect. Did you know that you can also count on us for: A market-based salary 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week) Flexible working hours and the possibility of working up to 40% from home, of course in coordination with your team and manager 15% staff discount on your purchases at Action A good pension scheme, collective health insurance and travel expenses allowance. Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam. How we contribute to society If you only know Action from our stores, working here opens up a different world. There's a lot happening behind the scenes, including how we work to make a positive impact. Our Action Sustainability Programme (ASP) sets out clear ambitions and goals across four pillars: People, Planet, Product and Partnership. See where we stand today on sourcing, energy and packaging: company.action.com/planet-new. And meet the causes we back, including SOS Children's Villages: company.action.com/partnerships-new. Curious what else we're doing? Join our team and find out for yourself. Interested? We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now! What happens next: Response to your application within 14 days (and usually earlier) First meeting with the manager and a colleague Online assessment to get to know you better Second interview with your recruiter, among others Welcome to Action… Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have. Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information.

Core Responsibilities

Partner with the Retail organization to identify capability needs, advise stakeholders on appropriate solutions, and translate business priorities into practical learning plans. Manage the learning portfolio, budget, and providers; evaluate outcomes and investment, improve offerings, and share expertise with the wider Learning team.

Requirements

Requires HBO/WO-level education and around 5–7 years of relevant experience in Learning & Development, Talent Development, HR, or a related field, preferably in an international environment. Candidates should have strong learning and instructional design expertise, experience managing complex portfolios and budgets, analytical and stakeholder-management skills, and excellent English communication.

Benefits

• Market-Based Salary
• 24 Days of Holiday
• Option to Buy 5 Extra Holiday Days
• Flexible Working Hours
• Work From Home Up to 40%
• 15% Staff Discount
• Pension Scheme
• Collective Health Insurance
• Travel Expenses Allowance