Centre of Excellence Lead WB Resilience & Control
Key Skills
Job Description
Introduction Build the resilience capabilities that help WB COO navigate change, disruption and an increasingly AI-first operating environment. As CoE Lead Resilience & Control, you will set the strategy, direct the transformation portfolio and lead expert teams to deliver sustainable enterprise-wide change. The team You will join the COO Wholesale Banking (WB) organisation, a global operations and transformation organisation supporting ING Wholesale Banking worldwide. The organisation focuses on operational excellence, digital transformation, scalable delivery and strong risk management in support of ING’s strategic ambitions. You will lead the Centre of Expertise for Resilience & Control within Scalable & Digital Operations. The Centre of Expertise partners with COO product organisations, regions, Technology and tribes to strengthen organisational resilience and deliver complex transformation initiatives. The role reports hierarchically and functionally to the Lead Scalable & Digital Operations and is part of the Scalable & Digital Operations Management Team. You will lead nine direct reports and four indirect reports, while providing functional direction to approximately 70 colleagues. Roles And Responsibilities In this role, you will be responsible for strengthening resilience capabilities, coordinating priorities, driving change and providing oversight across Wholesale Banking. Strengthen Resilience Capabilities Across Wholesale Banking Support countries in implementing resilience requirements, including scenarios, playbooks, testing, crisis management activities and third-party resilience measures. Promote consistent adoption of global resilience frameworks, controls and methodologies while balancing local regulatory requirements and business needs. Build a strong international resilience and ODCR network, foster knowledge sharing and apply lessons learned across countries. Gather feedback, identify emerging risks and implementation challenges, and convert them into practical improvement opportunities. Identify structural resilience enhancements and bring them to Critical Business Service Owners and CBS IT Owners. Coordinate priorities and drive change Translate global resilience and ODCR priorities into a clear Wholesale Banking implementation roadmap. Align resilience initiatives with local business priorities and support prioritisation based on risk, business impact and regulatory requirements. Provide challenge, insight and Wholesale Banking feedback to inform resilience strategy and decision-making. Ensure frameworks and controls are practical, understandable and implementable within Wholesale Banking. Initiate and drive structural improvement initiatives, escalating recurring issues and recommending enhancements where required. Provide oversight and transparency Maintain oversight of resilience maturity and implementation progress across countries. Monitor adoption, identify key risks and themes, and provide regular reporting and insights to senior stakeholders and governance bodies. Drive improvements in resilience data quality and promote consistent use of available tooling to strengthen reporting and metrics. How To Succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. A Master’s degree or equivalent academic qualification in Business Administration, Organisational Change, Management, Strategy, Finance, Technology or a related field. Ten to fifteen years of broad leadership and transformation experience in complex organisations. A proven track record of leading large-scale transformation programmes, portfolios and strategic change initiatives. Extensive experience influencing senior executives and supporting strategic decision-making. Demonstrated people leadership, including leading multidisciplinary expert teams and developing organisational capabilities. Strong experience in portfolio governance, risk management, organisational design and change management. Extensive experience in operational resilience, non-financial risk, business continuity, operational risk or a related discipline. Strong analytical skills combined with a pragmatic, solution-oriented mindset. Experience with resilience frameworks, regulatory requirements, crisis management and/or third-party risk management. Excellent communication skills and the ability to simplify complex topics for diverse audiences. Rewards And Benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The Benefits Of Working With Us At ING Include 25 to 28 vacation days, depending on contract. Pension scheme. 13th-month salary. 8% holiday payment. Hybrid working. Personal growth and challenging work with broad possibilities. An informal working environment with innovative colleagues. About Us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. We value leadership impact and adaptability as much as strict checklist experience. If your background aligns with the core vision of this role, even if you don't tick every single bullet point, we strongly encourage you to apply. Tell us in your application or cover note what unique perspective and track record you’ll bring to the team. Questions Please visit our Frequently Asked Questions section to find answers to questions you may have. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
Core Responsibilities
Lead the Wholesale Banking Resilience & Control Centre of Expertise, setting strategy and directing transformation initiatives while managing expert teams and providing functional leadership across the organisation. Strengthen resilience implementation across countries, coordinate priorities, drive structural improvements, and report on maturity, risks, and progress to senior stakeholders.
Requirements
A Master’s degree or equivalent in a relevant field and 10–15 years of leadership and transformation experience in complex organisations are required. Candidates should bring expertise in operational resilience or related risk disciplines, large-scale transformation, portfolio governance, people leadership, regulatory frameworks, and senior stakeholder influence.
Benefits
- 25 To 28 Vacation Days
- Pension Scheme
- 13th-Month Salary
- 8% Holiday Payment
- Hybrid Working
- Personal Growth Opportunities
- Challenging Work
- Informal Working Environment
About ING Nederland
Industry: Banking
Company size: 10,001+ employees
ING is a global bank with a strong European base. With 14,500 employees in the Netherlands, we’re one of the biggest employers in the country. Our research tells us that we stand out here because of our great working culture, competitive benefits and interesting work. We believe in sustainable progress for all, not just for the few. We aim to support and contribute to economic, social and environmental progress. Because progress doesn’t start with perfection. It starts with people, their ideas and their drive to make things better. Collaborative and inclusive We’re proud of our diverse and multinational make-up. Joining the ING team means contributing to a collaborative and inclusive culture, having a hybrid way of working and being part of the positive impact that we strive to make on people and the planet. We don’t believe in one ‘perfect’ way of doing things. The best solutions emerge when people work together, stay curious and learn from each other. You’ll get responsibility from day one, along with the trust and freedom to make your own choices and contribute your perspective. Purpose ING’s purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do. Rather than telling our people what to do, we trust them and encourage them to carve out their career in a way that works best for them. We want to enable people to grow in their own way, without being held down. Because doing great things starts by doing your thing. So, are we offering the perfect job? Maybe not. But you might find something better: a place where you can be yourself, keep growing and make an impact through the work you do.