Key Skills

Job Description

At the Amstel Hotel, we believe that true luxury lies in the details. Every room, every corridor, and every interaction contributes to an exceptional guest experience. As one of Amsterdam’s most iconic five-star hotels, we are committed to preserving our heritage while continuously raising the standards of contemporary luxury hospitality. We are looking for an experienced and inspiring Executive Housekeeper to lead our Housekeeping department. In this pivotal role, you will be responsible for ensuring the highest standards of cleanliness, presentation, and service throughout the hotel. You will lead and develop your team, optimise operational efficiency, and create an environment in which colleagues take pride in their work and guests feel genuinely at home. If you are passionate about excellence, have an eye for detail, and know how to inspire a team to deliver exceptional results, we would love to welcome you to the Amstel Hotel. A little taste of your day-to-day Every day brings new opportunities to make a difference. Your responsibilities will include: Leading and developing your team: Manage, coach, and inspire the Housekeeping team, fostering a culture of collaboration, accountability, and continuous improvement. Maintaining exceptional standards: Ensure that all guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and quality, in line with the Amstel Hotel’s brand standards. Creating memorable guest experiences: Work closely with the Front Office and other operational departments to anticipate guest needs, accommodate special requests, and ensure personalised attention for VIPs, returning guests, and other valued visitors. Driving quality and consistency: Conduct regular inspections and quality assessments, identify opportunities for improvement, and implement procedures that safeguard the hotel’s standards and enhance the guest experience. Managing resources and inventory: Oversee the purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management while minimising waste and supporting the hotel’s sustainability initiatives. Taking financial responsibility: Contribute to the preparation and management of departmental budgets, monitor costs and productivity, and identify opportunities to improve operational efficiency without compromising quality. Ensuring health, safety, and compliance: Maintain a safe working environment by ensuring that all colleagues follow relevant health, safety, hygiene, and environmental regulations, as well as the hotel’s internal procedures. Collaborating across departments: Build strong working relationships with other Heads of Department to ensure seamless communication, effective planning, and an outstanding overall guest experience. Supporting operational excellence: Oversee deep-cleaning programmes, periodic maintenance activities, and special projects. Lead by example and support your team on the floor whenever operational demands require it. Developing talent and engagement: Identify training needs, support individual development, and create an environment in which colleagues feel valued, motivated, and empowered to deliver their best. What we need from you You are a natural leader who understands that exceptional housekeeping is about much more than cleanliness. You combine a meticulous eye for detail with strong organisational skills, commercial awareness, and a genuine passion for developing people. We are looking for someone who brings: Several years of experience in Housekeeping within a luxury hotel or comparable high-end hospitality environment, preferably in a senior leadership position. Proven experience in leading, coaching, and developing a diverse team, with the ability to inspire colleagues and establish clear expectations. A strong understanding of luxury hospitality standards and the ability to translate these into consistently outstanding operational performance. A commitment to training, colleague engagement, and continuous improvement. A good command of English, both written and spoken. Relevant hospitality education or an equivalent combination of education and professional experience. What you can expect from us We offer a competitive salary and benefits package and the chance to work in a dynamic hospitality environment where excellence, collaboration, and innovation are valued every day. Travel expenses for a commuting distance of more than 5 km Employee discount on the worldwide 7000+ hotels of InterContinental Hotel Group 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card When you join us, you'll have access to Epassi. You can choose whether to go for a discount on your gym membership or vouchers for your favorite online store. The choice is entirely up to you. We also use Epassi to recognize your efforts. If you take over a shift or earn a little extra appreciation, you'll receive extra money in the Epassi app that you can spend on something that suits you. Personalized support that matches your ambitions so that you can make a great start, be involved, and grow. At the Amstel Hotel, we believe that our people are at the heart of everything we do. Our ambition is to create the most luxurious and hospitable experience for our guests, colleagues, and suppliers by working together. We are committed to building an inclusive workplace where everyone feels welcome, respected, and empowered to make a difference. Through IHG Hotels & Resorts, you will also become part of a global organization that values diversity, wellbeing, and opportunities for growth

Core Responsibilities

Lead and develop the Housekeeping team while maintaining exceptional cleanliness, presentation, and service standards across guest rooms, public areas, and back-of-house spaces. Manage quality inspections, guest requests, inventory, budgets, safety compliance, cross-department coordination, and operational improvement initiatives.

Requirements

Candidates should have several years of housekeeping experience in a luxury hotel or comparable high-end hospitality setting, preferably in a senior leadership role. They should demonstrate team leadership, knowledge of luxury standards, a commitment to staff development and continuous improvement, good written and spoken English, and relevant hospitality education or equivalent experience.

Benefits

• Travel Expense Reimbursement
• Employee Discounts at IHG Hotels
• Food and Beverage Discounts
• Gym Membership Discount or Online Store Vouchers
• Personalized Career Support