Key Skills

Job Description

As Customer lifecycle Manager, you will be part of the MSFT DIS Global Sales team that leads the Acquire and Grow motion of support contracts and identifies up-sell opportunities from our established customer base & will be responsible for achieving sales revenue targets through outbound outreach to leads, pitching the value proposition of our products to increase business adoption, and maintaining and growing those clients Customer-facing role executes the engagement and drives partner hand-off Main point of contact for Microsoft's customers, leading the initial lead and opportunity conversion phases of the sales process including overcoming objections and negotiating success before handing over to Microsoft Partner to quote, close and transact. Engage across industries to determine customer needs and opportunities for Microsoft cloud technologies. Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience. Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists. Turn prospects and qualified leads into opportunities and revenue pipeline e.g., BANT (budget, authority, need and timeline). Exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions. Keen interest in sales and marketing Prior Inside sales/Sales experience required Consultative, with strong listening skills Self-driven with attention to detail and follow-through Excellent communication skills: verbal, written, listening skills Adaptable and can execute quickly on changing program requirements with flawless execution 0.5 years Proven inside sales/Sales experience Catch inbound and net new qualified leads Sales aptitude: exhibiting ability to empathize with customer and meet targets Exceptional interpersonal, written and presentation skills. Track record of over-achieving quota Strong phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and web presentation tools Experience working with Salesforce.com or similar CRM Strong listening and presentation skills Fluent verbal and written communication skills in English and language of territory being covered Highly proficient computer skills including MS Office and Salesforce Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business Relevant experience in technology and technology sales Has Metrix based sales experience with emphasis on performance, quota attainment and promotions Demonstrate speed, agility, critical-thinking, and problem-solving skills with an ability to ramp up quickly Proactively communicate to clients on progress and proactively identify areas where clients can improve on how they use our solutions Minimum of 1 year of sales/ inside sales and experience working with SMB level customers preferred IT environment experience preferred Bachelor's degree preferred

Core Responsibilities

Manage customer engagement and sales conversion for Microsoft support contracts and cloud technologies, including outbound outreach, lead qualification, objection handling, and identifying upsell and cross-sell opportunities. Build revenue pipeline, meet sales targets, forecast sales and usage, and coordinate qualified opportunities with Microsoft partners and solution specialists.

Requirements

Candidates should have at least six months of proven inside sales or sales experience, with one year and experience serving SMB customers preferred; technology sales or IT environment experience is also preferred. Strong communication, listening, presentation, phone, and interpersonal skills are required, along with CRM and productivity-tool proficiency, adaptability, and fluent English and the territory's language; a bachelor's degree is preferred.