Key Skills

Job Description

Service Desk Representative Spanish and Italian speaking Every day, our stores in Spain and Italy rely on fast and reliable support to keep everything running smoothly. As a Service Desk Representative, you are the first point of contact for our store colleagues. You help them with their questions, look for solutions and make sure they reach the right department within Action. In this way, you make a difference for our stores every day by ensuring that questions are handled quickly, carefully and with good service. What you'll do You are the first point of contact for colleagues and answer their questions by telephone and through our ticketing system. You help resolve a wide range of questions in areas including ICT, Human Resources, Facility/Property and Finance. You take ownership of questions that cannot be resolved immediately and actively look for the right solution or department. You register and document questions and requests accurately in our systems and ensure they are properly followed up. You work closely with colleagues from various departments at our international head office to resolve questions quickly and efficiently. You provide friendly, professional and service-oriented support in every interaction. You make sure store colleagues receive clear and timely answers to their questions. Who you are You enjoy helping others and get energy from finding solutions when someone has a question or problem. You communicate clearly and confidently, even when things are busy or when you do not know the answer straight away. You know how to ask the right questions, take responsibility and make sure a question reaches the right person or department. You are organised and accurate, especially when it comes to registering and following up on questions. You are curious about how things work, are comfortable with different computer systems and quickly get to grips with new software. You enjoy working with colleagues from different departments, but you can also work independently and take responsibility. Most importantly, you are reliable and service-oriented and genuinely enjoy helping others. You do not need to know everything from day one. Above all, you know how to find the answer and make sure the person asking gets the support they need. In addition: You have at least a secondary vocational (MBO) level of education and thinking. You are available for 32 or 38 hours per week and are open to working in shifts. You have an excellent command of both Spanish and Italian, spoken and written. You have a good command of English, spoken and written. You are comfortable with computers and quickly master new software systems. You are service-oriented and communicate easily with colleagues by telephone and through digital channels. You can work independently and are able to take ownership of a question from start to finish. What we offer you Surprisingly much! From our international head office in the Netherlands, you have a direct influence on what happens in our stores across Europe. We have big ambitions to keep growing: for Action and for you. Our growth means there are plenty of opportunities to take new steps, whether that is a different role, an interesting innovation project or developing new skills. That way, you keep developing as a professional. All within a culture in which our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost-consciousness and respect. Curious how many customers, stores and countries that adds up to today? Take a look at our latest facts & figures. What else you can expect from us: 24 days of annual leave, with the option to buy five additional days (based on 38 hours). Hybrid working and flexible working hours, in consultation with your team, with at least two days per week at the office. 15% employee discount in Action stores. A shuttle bus between Hoorn station and the international head office. A mobility allowance and a pension scheme. Zwaagdijk-Oost is also easy to reach, just 30 minutes from Amsterdam, with no traffic jams! Our contribution to society If you only know Action from our stores, a whole new world opens up when you come to work for us. Behind the scenes, we work hard on our impact on people and the planet, from the way we source our products to the organisations and initiatives we support. Curious where we stand today on sourcing, energy and packaging? Read more about our approach: company.action.com/planet-new. Also discover which social initiatives we support, including SOS Children's Villages. Read more about our partnerships: company.action.com/partnerships-new. Curious what else we do? Come and work with us and find out for yourself. Interested? We are proud of our inclusive working environment and warmly invite everyone who recognises themselves in this vacancy to apply. Take action: apply today! What can you expect after applying? You will receive a response to your application within 14 days, and usually sooner. A first interview with your recruiter. If you progress in the process, an interview with the Hiring Manager follows. After that, we will be happy to welcome you to Action and make you an offer! Throughout the entire process, your recruiter is your dedicated point of contact for all your questions. Integrity is important to us. A screening prior to your start date may therefore be part of the application process. Ask your recruiter for more information.

Core Responsibilities

Serve as the first point of contact for store colleagues, responding to questions by phone and through the ticketing system across ICT, HR, facilities, and finance. Document and follow up on requests, take ownership of unresolved issues, and coordinate with relevant departments to provide timely solutions.

Requirements

Applicants need at least secondary vocational (MBO) level education and excellent spoken and written Spanish and Italian, plus good spoken and written English. They should be service-oriented, organized, comfortable with computers and new software, able to work independently, and available for 32 or 38 hours per week with shift work.

Benefits

• Annual Leave
• Option To Purchase Additional Leave
• Hybrid Working
• Flexible Working Hours
• Employee Discount
• Shuttle Bus
• Mobility Allowance
• Pension Scheme