Key Skills

Job Description

Job Title Emergency Assistance Customer Service (Spanish/Portuguese/English) –On Site–24/7 Job Description Join the team at Concentrix! Are you someone who stays calm under pressure and knows how to take decisive action when it matters most? As part of our Emergency Assistance team, you play a vital role in critical situations, from contacting emergency services to supporting motorists stranded on the road. What We Offer You A full-time employment contract with a gross monthly salary of €5,099.37 including pension contributions; A fully paid 9-week training program which includes regular assessments at HBO/WO (higher professional/university) level, which must be successfully completed to obtain certification; The possibility of two one-year contract extensions, followed by a permanent contract; A dynamic position in an international growing company where we work with the latest technologies; International career opportunities; Unlimited access to our Concentrix University that will allow you to further professionalize your career and grow. Your Role As a member of our team, you will be the first point of contact for people who urgently need help. You’ll speak with callers and chat users to quickly assess their situation and determine the right assistance, whether that’s contacting the police after a break-in or arranging roadside support for a flat tire on the highway. This role requires confidence, decisiveness, and empathy. You know how to act swiftly and effectively without losing your human touch. You listen carefully, remain professional, and ensure every customer receives the right solution as quickly as possible. Customers reach us via phone and chat, so it’s essential that you speak and write Spanish, Portuguese, and English fluently. Please note: A Certificate of Conduct (VOG) is required and must be submitted within six weeks. Concentrix Is a Great Match If You Fluent written and spoken Spanish and Portuguese (C1 level) and English (B2 level). This is mandatory; No problem working in shifts, so you can work morning, afternoon and night; Are willing to work 100% at our location in Amsterdam; Have a degree in CPR or have knowledge of police, fire or other emergency response; Have experience in providing emergency response or communications; Have experience with MS Office and Google Maps; If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. Apply immediately! Click the button below to apply directly or for more information contact our recruiter Christina Daud directly at 06-52582722 or by mail at [email protected] Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Core Responsibilities

Respond to callers and chat users in urgent situations, assess their needs, and arrange appropriate assistance, including contacting emergency services or coordinating roadside support. Communicate calmly and empathetically while ensuring customers receive timely and suitable solutions.

Requirements

Fluent written and spoken Spanish and Portuguese at C1 level and English at B2 level are mandatory. Candidates must be willing to work rotating shifts on-site in Amsterdam; CPR or emergency-response knowledge, emergency communications experience, and familiarity with Microsoft Office and Google Maps are also sought.

Benefits

• Fully Paid Training
• International Career Opportunities
• Professional Development
• Potential Permanent Contract