• Manage a portfolio of strategic enterprise accounts across Europe, focusing on Italian-speaking customers and driving long-term customer success.
• Build trusted advisor relationships with clients, understanding their business objectives and helping them maximize the value of the platform and its services.
• Lead customer onboarding and implementation processes, ensuring a smooth transition from the sales stage to successful product adoption.
• Partner closely with Sales teams to deliver a consistent customer experience, identify expansion opportunities, and support account growth.
• Develop strong relationships with stakeholders at all levels, from everyday users and technical teams to senior executives and C-suite decision-makers.
• Drive product adoption and engagement by educating customers on innovative AI-powered video creation capabilities and identifying relevant use cases.
• Manage account performance against defined KPIs, monitoring customer health, retention, engagement, and growth opportunities.
• Conduct regular customer business reviews and strategic check-ins, ensuring clear objectives, measurable outcomes, and senior stakeholder participation.
• Proactively identify customer risks, develop mitigation strategies, and forecast potential retention challenges or opportunities.
• Demonstrate the value and return on investment of the platform through business insights, performance tracking, and tailored recommendations.
• Identify opportunities for account expansion, upselling, and cross-selling while maintaining strong customer relationships.
• Support customers with practical product demonstrations and basic video editing using the platform.
• Coordinate with internal teams to resolve customer challenges, improve the overall experience, and ensure successful delivery of customer objectives.

Requirements:

• Proven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, ideally within a B2B SaaS environment.
• Experience managing a portfolio of enterprise customers or a book of business, with responsibility for performance KPIs and account outcomes.
• Demonstrated ability to manage customer retention risks, forecast account performance, and identify opportunities for business growth.
• Strong relationship-building skills, with the ability to establish trusted advisor partnerships and demonstrate measurable value to customers.
• Experience successfully onboarding new clients, driving early adoption, and developing long-term relationships throughout the customer lifecycle.
• Ability to plan and lead regular customer meetings and business reviews, communicate account health, and present growth opportunities to senior stakeholders.
• Strong commercial awareness and understanding of customer ROI, retention strategies, and account expansion.
• Excellent communication and presentation skills, with the confidence to navigate both business-level and technical discussions across different organizational levels.
• Fluency in both Italian and English, with the ability to communicate effectively with customers and internal teams.
• Based in Europe and comfortable working in a fully remote environment.
• A proactive, energetic, and customer-oriented mindset, combined with strong organizational skills and the ability to manage multiple strategic accounts.

Nice to have:

• Previous experience working in a fast-growing technology or SaaS company.
• Familiarity with Artificial Intelligence, video creation platforms, or digital content tools.
• Basic video editing experience and an interest in innovative approaches to business communication and learning.

Benefits:

• Competitive Salary: Attractive compensation based on your experience, skills, and the responsibilities of the position.
• Equity Opportunities: The opportunity to participate in the company's equity program and share in its long-term growth.
• Comprehensive Benefits: Access to a benefits package designed to support your professional and personal well-being.
• Fully Remote Work: Enjoy the flexibility of working remotely from a European location.
• Career Development: Grow your expertise in enterprise customer success, strategic account management, and emerging AI technologies.
• Innovative Environment: Work with cutting-edge AI-powered solutions that are transforming business communication and content creation.
• International Collaboration: Engage with enterprise customers and colleagues across different European markets.
• Professional Impact: Play a key role in helping organizations adopt innovative technology, improve communication, and achieve measurable business results.