• Own and manage the company's operating cadence, including strategic priorities, OKRs, weekly business reviews, performance tracking, and management reporting.
• Translate the CEO's strategic objectives into clear operational plans, ensuring priorities are communicated, implemented, and delivered across teams.
• Prepare data-driven recommendations and decision-making materials for the CEO, presenting relevant insights, options, risks, and potential trade-offs.
• Take ownership of decisions and follow through on agreed actions, ensuring accountability and measurable business outcomes.
• Manage operational issues and client escalations that require executive-level attention, coordinating with relevant teams to identify solutions and ensure timely resolution.
• Partner with Finance and HR to plan budgets, workforce requirements, headcount, resource allocation, and employee utilization.
• Monitor operational and financial performance, identifying inefficiencies, risks, and opportunities for improvement.
• Oversee compliance initiatives and ensure progress across relevant frameworks and regulatory requirements, including SOC 2, ISO 27001, and GDPR.
• Drive the adoption of Artificial Intelligence across the organization, identifying opportunities to automate workflows, improve productivity, and enhance operational processes.
• Evaluate and implement digital tools and technologies that support scalable business operations and cross-functional collaboration.
• Work directly with the CEO and department leads to strengthen communication, coordination, and execution across distributed teams.
• Establish scalable operating processes and management practices that support the organization's long-term growth ambitions.
• Take an active role in shaping the company's organizational structure and operational model as the business expands.
• Gradually develop into a broader executive operations position, with a clear pathway toward taking on COO responsibilities.

Requirements:

• At least 6 years of professional experience in Business Operations, Operations Management, or comparable leadership roles within a growing organization.
• Hands-on operational experience across at least three of the following areas: service delivery, finance, people operations, and compliance.
• Proven track record of owning operational results, with concrete examples of objectives, actions taken, and measurable outcomes achieved.
• Strong understanding of business performance management, including KPIs, OKRs, operational reporting, and continuous improvement methodologies.
• Demonstrated experience establishing and managing operating rhythms, including weekly reviews, strategic planning, performance reporting, and accountability frameworks.
• Strong financial and analytical capabilities, with the ability to work with budgets, workforce planning, utilization metrics, performance baselines, and business forecasts.
• Ability to make evidence-based decisions, clearly explaining methodologies, assumptions, risks, and trade-offs.
• Practical experience managing complex operational challenges, resolving escalations, and driving initiatives from identification through execution.
• Demonstrated ability to use AI tools in daily work and integrate AI-powered solutions into business processes to improve efficiency and productivity.
• Strong understanding of compliance and information security requirements, with the ability to coordinate relevant organizational initiatives.
• Excellent written and verbal communication skills, including the confidence to challenge decisions, communicate difficult messages, and influence senior stakeholders using data.
• Advanced English proficiency (C1 or higher), with the ability to communicate effectively with international teams and executive stakeholders.
• Experience working in fully remote, distributed environments across multiple time zones, with a written-first communication approach.
• A proactive, independent, and execution-focused mindset, with a strong sense of ownership and accountability.
• Comfortable operating in a fast-growing, evolving business where priorities may change and processes need to be continuously improved.

Nice to have:

• Previous experience managing SOC 2, ISO 27001, or GDPR compliance programs.
• Background in software engineering services, IT consulting, software agencies, or staff augmentation businesses.
• Experience scaling operational structures and processes within a founder-led or entrepreneurial organization.
• Previous exposure to executive leadership responsibilities or preparation for a COO-level position.

Benefits:

• Long-Term Contract: Full-time, indefinite B2B contract, not tied to the completion or end date of a specific client project.
• Competitive Compensation: Salary arrangements aligned with your experience, expertise, and the responsibilities of the position, with monthly invoicing in USD.
• Fully Remote Work: Work remotely from Europe or other eligible locations, collaborating with an international team.
• Flexible International Collaboration: Work with distributed teams across Europe, Latin America, and the United States, with core working hours from 09:00 to 18:00 CET and some evening overlap with US clients.
• Complete Equipment: Receive the necessary professional equipment to perform your role effectively.
• AI Tools Included: Access paid AI-powered tools to support productivity, innovation, and operational efficiency.
• Learning and Development: Benefit from a dedicated learning budget to support continuous professional growth.
• Global Team Events: Participate in international team gatherings and opportunities to connect with colleagues.
• Meaningful Business Influence: Work directly with the CEO and leadership team, with genuine ownership over strategic and operational decisions.
• Entrepreneurial Environment: Contribute to high-impact projects for established international clients in a growing software engineering business.
• Performance and Salary Reviews: Benefit from twice-yearly performance evaluations and compensation reviews.
• Career Progression: Follow a clearly defined development path toward the Chief Operating Officer (COO) position.