About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of the city listed for this role.

As the Workplace Experience Associate, you will serve as the premier ambassador for the building, orchestrating a world-class "Front of House" experience. Your role is to bridge the gap between our vibrant Industrious community and the overall building tenants, ensuring a seamless, hospitality-driven environment for every person who walks through our doors.

Core Responsibilities

• Front of House Leadership: Own the reception experience, maintaining a high-energy, sophisticated, and welcoming lobby environment.

• Stakeholder Liaison: Act as the primary point of contact for both Industrious members and traditional building tenants, balancing diverse needs with professional grace.

• Operational Excellence: Oversee visitor management, mail logistics, and facility standards to ensure the building operates at peak performance.

• Community Integration: Drive engagement by managing shared amenities and building-wide programming that fosters a unified professional community.

• System Administration: You add new members into multiple systems so their first day in their office is seamless and memorable.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.

We are Industrious.

We’re building a team of considerate collaborators who create great days. Come join us.

You’re a great fit for this role if:

• No member request is too big or too small for you to handle.

• You’re energised by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together

• You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem

• You’re resilient. You know the value of having a routine, but you’re ready for the bumps too

• You’re willing to get your hands dirty and realise the behind the scenes work is not always glamorous

• You always look to improve and make things more efficient because staying busy is your happy speed

This position is part time, 25h/week, 5 hours per day and 5 days a week.

Base salary is just one component of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: Employee Assistance Programme, professional Development Grants, Transport allowance, Pension, Team events.