Consumer Care Medewerker
Key Skills
Job Description
Job Description
Wat ga je doen?
Als Consumer Care Medewerker behandel je dagelijks consumentenreacties, zoals klachten en vragen, met als doel tevreden consumenten te behouden of de tevredenheid te herstellen.
Je registreert alle consumentenreacties zorgvuldig, zodat trends en specifieke issues kunnen worden gesignaleerd. Op basis hiervan kunnen kwaliteitsverbeteringen worden gemonitord en/of doorgevoerd.
Dit betekent dat je:
- Contact onderhoudt met consumenten via e-mail, telefoon, social media en brief.
- Klachten en vragen over onze producten en promotionele activiteiten op een duidelijke en professionele manier behandelt en beantwoordt.
- Contact onderhoudt met onze kwaliteitsafdeling over klachtdiagnoses.
- Samenwerkt met onze Marketing-collega's over producten en promoties.
Je rapporteert aan
De Consumer Care Manager Benelux en werkt nauw samen met een klein en ervaren Consumer Care-team.
Waar ben je goed in?
- Sterke mondelinge en schriftelijke communicatievaardigheden.
- Goede contactuele en sociale vaardigheden.
- Accuraat, zelfstandig en proactief werken.
- Sterk verantwoordelijkheidsgevoel.
Wat breng je mee?
- Minimaal MBO-werk- en denkniveau.
- Ervaring met PC/MS Office en het werken met verschillende systemen.
- Ervaring met telefonische klantcontacten en correspondentie.
- Sterke interesse in voeding, bakken, koken, gezondheid en mensen.
- Goede beheersing van het Engels.
- Kennis van de Franse taal is een pré.
Location(s)
Nijmegen
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Core Responsibilities
You will handle consumer inquiries and complaints via email, phone, and social media to ensure high levels of customer satisfaction. Additionally, you will document these interactions to help identify trends and improve product quality in collaboration with the marketing and quality departments.
Requirements
Candidates should have at least a vocational (MBO) education level and experience with MS Office and customer contact systems. Strong communication skills in English are required, while proficiency in French is considered a plus.
About The Kraft Heinz Company
Industry: Food and Beverage Services
Company size: 10,001+ employees
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others. No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 37,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious! Note: Kraft Heinz will never request payment from candidates during the recruitment process and all legitimate vacancies are published through our official careers channels.