Key Skills

Job Description

Customer Service Representative (German / Dutch) 📍 Arnhem, Netherlands | Hybrid | Part-time / Full-time Do you enjoy helping customers, solving problems, and making sure everything runs smoothly? We'd love to hear from you! We're looking for a customer-focused Customer Service Representative fluent in German and Dutch to join a friendly, international team in Arnhem. In this role, you'll be the first point of contact for German-speaking customers, helping them with product inquiries, orders, deliveries, and project-related questions. You'll also have the opportunity to develop your product knowledge, contribute ideas, and become part of a supportive team where your input genuinely matters. 💼 What will your responsibilities be? Act as the first point of contact for German-speaking customers via phone and email. Answer questions about products, orders, deliveries, and returns. Advise customers on their projects and help translate construction plans into suitable product lists and quotations. Process customer orders, quotations, and returns accurately. Support colleagues with Dutch- and English-speaking customers when needed. Identify opportunities to improve customer service processes and the overall customer experience. 🎯 What are we looking for? At least 2 years of experience in customer service, customer support, or a similar role. Excellent German language skills (C2), both written and spoken. Good Dutch language skills (B1), both written and spoken. A customer-oriented and solution-focused mindset. Confident and professional communication skills, particularly over the phone. An interest in technical products, construction materials, or practical solutions. An independent, accurate, and proactive approach to work. Availability for 24–38 hours per week, including Wednesday mornings, Thursdays, and Fridays. Experience with CRM systems would be an advantage. ✨ What can you expect? A friendly and supportive team: Work in a small, welcoming team with direct communication and a collaborative atmosphere. International environment: Be part of an established international group while enjoying the personal atmosphere of a smaller company. Hybrid working: Enjoy the flexibility of working from home one day per week after onboarding. Flexible working hours: Possibility to work between 24 and 38 hours per week. Five weeks of paid annual leave. Excellent onboarding and training: Receive thorough training, including opportunities to travel abroad for training. Career development: Explore international career opportunities and potential progression within the wider group. Additional benefits: Travel allowance, pension scheme, and participation in an Employee Benefit Trust after 12 months. 🌍 Why join? This is a great opportunity to join a growing international business where customer service, quality, and personal contact are genuinely valued. You'll have the chance to work with a diverse range of customers, develop your technical knowledge, share your ideas, and grow professionally in a friendly environment. 📩 Interested in this opportunity? Feel free to send me a direct message or share your CV. I'd be happy to provide more information and discuss the role with you!

Core Responsibilities

Serve as the first point of contact for German-speaking customers, answering questions about products, orders, deliveries, and returns by phone and email. Advise customers on projects, prepare product lists and quotations from construction plans, process transactions accurately, support Dutch- and English-speaking customers, and suggest service improvements.

Requirements

Applicants need at least two years of customer service or similar experience, excellent written and spoken German at C2 level, and good written and spoken Dutch at B1 level. They should be customer-oriented, communicate confidently by phone, have an interest in technical products or construction materials, work independently and accurately, and be available 24–38 hours per week, including Wednesday mornings, Thursdays, and Fridays; CRM experience is an advantage.

Benefits

• Five Weeks of Paid Annual Leave
• Hybrid Working
• Flexible Working Hours
• Travel Allowance
• Pension Scheme
• Employee Benefit Trust Participation After 12 Months
• Onboarding and Training
• Career Development Opportunities