Key Skills

Job Description

About Us Borealis Hotel Group Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio. Our vision and values We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction. What Sets Us Apart The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry! The combination of high standards of professionalism and quality as well as humanity and closeness. The balance of happy employees, satisfied guests and economic success. A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference. Your mission Location: Holiday Inn Eindhoven Airport Brand: IHG Hotels & Resorts Part of: Borealis Hotel Group B.V. Are you passionate about hospitality and delivering exceptional guest experiences? At Holiday Inn Eindhoven Airport, our Front Office team creates the first and last impression for every guest, setting the tone for a memorable stay. We’re looking for a dedicated Receptionist / Front Office Employee (f/m/d)(0-Hours Contract) who enjoys interacting with guests, providing outstanding service, and thriving in a fast-paced, guest-focused environment. Always delivering an exceptional guest experience Ensuring smooth check-in and check-out processes in line with brand standards Assisting with breakfast and meeting events Maximizing room occupancy and promoting hotel services and facilities Staying fully conversant with hotel facilities, services, and promotions Your profile A genuine passion for hospitality and creating exceptional guest experiences. Excellent communication and interpersonal skills, with the ability to build rapport with guests from all backgrounds. A proactive "see it, fix it" mentality: you don’t wait for problems to solve themselves, you take ownership, identify opportunities, and act immediately. Strong organizational skills and the ability to multitask in a fast-paced environment. A solution-oriented mindset with the confidence to make decisions and resolve guest concerns efficiently. High attention to detail and a commitment to maintaining operational excellence. Flexibility to work shifts, including evenings, weekends, and holidays when required. Strong teamwork skills while also being able to work independently and take initiative. Computer literacy and the ability to quickly learn hotel systems and procedures. Guest Experience & Hospitality Mindset We are not looking for scripted reception conversations. We are looking for someone who creates genuine connections with guests, thinks one step ahead, and delivers personalized service experiences. You understand that hospitality is about making people feel welcome, valued, and cared for throughout their stay. You actively follow up on guest needs, create memorable WOW moments, and consistently exceed expectations every single day. You take pride in turning ordinary interactions into exceptional guest experiences. Job Requirements IHG Brand Ambassador & Loyalty Focus As a Front Office team member, you will act as an ambassador of the IHG brand standards by ensuring compliance with mandatory online trainings and operational procedures. You actively promote the IHG One Rewards loyalty program and take ownership of the daily awareness of member statuses, benefits, and guest enrollments. You understand the value of guest loyalty and confidently communicate program benefits to enhance both the guest experience and brand engagement. Through your passion for hospitality, attention to detail, and commitment to service excellence, you contribute to achieving outstanding guest satisfaction results and operational success. Benefits A competitive salary and attractive employee benefits. Opportunities for training, growth, and career development within Borealis Hotel Group - a fast-growing hotel operator with IHG, Hilton, and Accor brands across Europe. Global staff discounts at thousands of IHG Hotels & Resorts worldwide. A dynamic work environment with an enthusiastic and supportive team.

Core Responsibilities

Deliver personalized guest service and manage smooth check-in and check-out processes in line with brand standards. Assist with breakfast and meeting events, promote hotel facilities and IHG One Rewards, and support occupancy and guest satisfaction.

Requirements

The role calls for a genuine passion for hospitality, strong communication and organizational skills, attention to detail, and a proactive, solution-oriented approach. Candidates should be comfortable multitasking, using computer systems, working independently and with a team, and covering flexible shifts including evenings, weekends, and holidays.

Benefits

• Competitive Salary
• Employee Benefits
• Training Opportunities
• Career Growth And Development
• Global Staff Discounts At IHG Hotels & Resorts
• Supportive Team Environment