Reservations Agent (Reserveringsagent) - 5* Hotel Rotterdam (Opening)
Key Skills
Job Description
Descripción del puesto: Welcome to Eurostars Hotel Company, The Happiness Industry! Eurostars Hotel Company is the hotel division of Grupo Hotusa, integrating the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, and Tandem Suites. With more than 300 hotels across 20+ countries, we believe that success lies in the talent and passion of our people. Would you like to join the Happiness Industry? We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands). What will you be responsible for? Managing individual and group reservations through phone, email, and online channels. Ensuring accurate data entry, room allocation, and reservation follow‑up. Providing detailed information about rates, availability, services, and hotel facilities. Handling modifications, cancellations, and special requests. Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue. Assisting in the creation and implementation of reservation procedures for the hotel opening. Ensuring compliance with brand standards and delivering excellent customer service. Supporting reporting tasks and maintaining reservation records. What are we looking for? Previous experience as Reservations Agent or in Front Office roles. Experience in hotel openings is highly valued. Strong communication and organizational skills. Fluency in English and Dutch; Spanish is highly valued. Knowledge of PMS and reservation systems is a plus. Customer‑focused mindset and attention to detail. What do we offer? Up to 50% discount in our 4/5 hotels worldwide. Free and unlimited online training with The Power Business School. Access to our Employee Club with exclusive advantages and discounts. Referral program rewarding your recommendations with hotel nights. The opportunity to join the reservations opening of a new international hotel.
Core Responsibilities
Manage individual and group reservations across phone, email, and online channels, including room allocation, follow-up, changes, cancellations, and special requests. Coordinate with Front Office, Revenue Management, and Sales, support reporting and reservation procedures for the hotel opening, and deliver service in line with brand standards.
Requirements
Previous experience as a Reservations Agent or in a Front Office role is required, while hotel-opening experience is highly valued. Strong communication and organizational skills, attention to detail, and fluency in English and Dutch are sought; Spanish and knowledge of PMS or reservation systems are advantages.
Benefits
- Up to 50% Discount at 4- and 5-Star Hotels Worldwide
- Free and Unlimited Online Training
- Employee Club Discounts and Advantages
- Referral Program with Hotel Night Rewards
- Opportunity to Join the Opening Team of a New International Hotel
About Eurostars Hotel Company
Industry: Hospitality
Company size: 1,001-5,000 employees
Eurostars Hotel Company, Grupo Hotusa’s hotel chain, has more than 300 hotels in 23 countries and seven brands designed to cater to different ways of travelling. We are a benchmark in urban and distinctive hospitality, ranking as the leading hotel chain by number of hotels in Spain and the Iberian Peninsula and among the top ten in Europe. Our portfolio reflects strong international expansion, with more than 50% of new additions located outside the Iberian Peninsula, and includes Eurostars Hotels, Áurea Hotels, Dorma Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites. Through our brands, we offer urban and business hotels, distinctive properties, boutique experiences, functional accommodation and premium apartments. Different propositions united by the same commitment: excellence in service and a stay cared for down to the very last detail. We understand hospitality as a way of connecting with each destination: we link our activity to culture, the restoration of historical heritage, local identity and responsible management. Active listening and innovation allow us to evolve alongside our customers, while Star Traveler rewards their trust through a relationship based on recognition, exclusivity and personalisation. Our growth has an essential driving force: the people who make it possible. Our teams make every stay a reality and support the expansion of Eurostars Hotel Company around the world. That is why we promote a dynamic and diverse environment, full of opportunities to learn, grow and build a career in the hotel industry. We continue to grow, create and travel. Will you join us? 🌍