Key Skills

Job Description

About Us: Yusen Logistics is one of the world's leading providers of logistics solutions, helping businesses optimize their global supply chains. With over 25,000 employees across more than 650 locations in 46 countries, we offer an inspiring work environment with diverse development opportunities. As a company with Japanese roots, we embrace the philosophy of Kaizen – the culture of continuous improvement – in all our business areas. At Yusen Logistics, technology is a key enabler of our operations. From warehouse scanners and label printers to business-critical applications and workplace technology, our IT teams ensure that thousands of daily logistics activities run without disruption. We're looking for an IT Support Engineer (L2) who enjoys solving technical challenges, working directly with end users, and keeping operational environments running smoothly. This role combines traditional IT support with hands-on support in warehouse and logistics operations, making it ideal for someone who enjoys variety, ownership, and working close to the business. What You'll Do As an IT Support Engineer, you'll provide onsite support across our warehouse and office locations in the Northern Netherlands. Acting as part of our Level 2 support team, you'll be responsible for resolving incidents, maintaining IT equipment, supporting business applications, and serving as the local face of IT for operational teams. Your responsibilities will include: Providing onsite support for warehouse technology such as RF scanners, label printers, and operational devices. Supporting laptops, desktops, mobile devices, and other end-user hardware. Managing local printers, meeting room technology, and audiovisual equipment. Supporting onboarding and offboarding activities, including user setup and basic Microsoft 365 training. Delivering first-line application support for WMS, TMS, and other local business applications through troubleshooting and issue resolution. Acting as remote hands for regional infrastructure and IT operations teams. Escalating complex incidents and coordinating with external vendors where required. Maintaining accurate asset management records and ensuring all activities are properly documented within the IT service management platform. Supporting testing, implementations, and rollout activities for business and IT projects. Promoting cybersecurity awareness and ensuring compliance with IT policies and best practices. Who We're Looking For You're a hands-on IT professional who enjoys helping people and solving problems. You can communicate effectively with both operational colleagues and technical specialists and are comfortable working in fast-paced warehouse and office environments. Your Profile Bachelor's degree in IT or a related field, or equivalent experience in onsite IT support. Experience providing hands-on IT support in office, warehouse, manufacturing, or operational environments. Familiarity with ITIL principles and IT Service Management processes. Experience with ServiceNow or a similar ITSM platform. Understanding of Microsoft Windows, Android, iOS, PC hardware, IP networking, and workplace technologies. Knowledge of printers, scanning solutions, and warehouse technology is a strong advantage. Experience within logistics, warehousing, or freight forwarding environments is preferred. Strong troubleshooting and analytical skills. Customer-focused with excellent communication skills. Proactive, reliable, and capable of managing priorities independently. Why Yusen Logistics? At Yusen Logistics, we're committed to building smarter supply chains powered by great people and reliable technology. As an IT Support Engineer, you'll play a visible and critical role in supporting both our office employees and operational warehouse teams. We offer: A varied role that combines IT infrastructure, workplace support, and operational technology. Exposure to modern logistics, warehousing, and supply chain environments. Opportunities for professional development and certification. A collaborative international environment where your expertise is valued. The chance to make a direct impact on the daily operations of a global logistics leader. Ready to design the future of logistics with us? If you're passionate about technology, enjoy working with people, and want to play a key role in keeping business-critical operations running smoothly, we'd love to hear from you. Apply today and help keep Yusen Logistics moving.

Core Responsibilities

Provide onsite Level 2 IT support across warehouse and office locations, maintaining end-user devices, printers, meeting room technology, and warehouse equipment. Troubleshoot local business applications, document and manage incidents and assets, support IT projects and user onboarding, and coordinate escalations with regional teams and vendors.

Requirements

Candidates should have a bachelor's degree in IT or a related field, or equivalent onsite IT support experience, and experience supporting office, warehouse, manufacturing, or operational environments. Familiarity with ITIL and ITSM platforms, Windows, mobile devices, PC hardware, networking, and workplace technology is expected; logistics experience and warehouse technology knowledge are advantageous.

Benefits

• Professional Development Opportunities
• Certification Opportunities