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Operations Manager, Direct Selling / E-Commerce

Farmasi

Amsterdam
Part-time
10+ years experience
On-site

Key Skills

Product Regulatory Registration
Regulatory Compliance
Warehouse Operations
Inventory Management
Demand Planning
Stock Control
Multi-Site Operations
Warehouse Management Systems
ERP Systems
Third-Party Logistics Management
KPI Reporting
Power BI
Tableau
Project Management
Cross-Functional Coordination
Continuous Improvement

Job Description

This role will oversee end-to-end operations spanning product regulatory registration, warehouse management, and stock control across multiple markets/warehouses, ensuring compliance, operational efficiency, and unified visibility into inventory and fulfillment performance across all locations. KEY RESPONSIBILITIES: PRODUCT REGISTRATION & REGULATORY COMPLIANCE Manage the end-to-end product registration process (cosmetics, supplements, or applicable categories) across all operating markets.Coordinate with local regulatory bodies, legal counsel, and distributors to ensure timely product approvals and renewals.Maintain a centralized tracking system for registration status, certificates, and expiry/renewal timelines across all countries.Ensure product labeling, packaging, and documentation meet local regulatory requirements before market entry.Partner with R&D/product teams to flag compliance issues early in new product development. KEY RESPONSIBILITIES: WAREHOUSE OPERATIONS MANAGEMENT Oversee day-to-day operations of warehouse facilities (owned and 3PL) across all markets, ensuring efficiency, accuracy, and safety standards.Manage receiving, put-away, order picking/packing, and shipping processes to meet SLA targets.Implement and maintain warehouse management systems (WMS) and standard operating procedures.Monitor warehouse KPIs: order accuracy, fulfillment speed, cost per shipment, damage/loss rates.Manage relationships and performance of third-party logistics providers where applicable.Ensure compliance with local labor, safety, and storage regulations (particularly for cosmetics/supplements requiring specific storage conditions). KEY RESPONSIBILITIES: STOCK & INVENTORY MANAGEMENT Own inventory planning, stock level optimization, and replenishment forecasting across all warehouses.Minimize stockouts, overstock, and expired/obsolete inventory through data-driven demand planning.Conduct regular stock audits/cycle counts and reconcile discrepancies.Manage inventory across multiple currencies/entities in coordination with finance for accurate cost accounting.Coordinate stock transfers between warehouses/markets as needed to balance supply and demand. KEY RESPONSIBILITIES: MULTI-WAREHOUSE CONSOLIDATION & REPORTING Build and maintain a unified reporting framework consolidating inventory, fulfillment, and operational KPIs across all warehouse locations.Standardize processes and reporting formats across warehouses to enable apples-to-apples performance comparison.Deliver regular operational dashboards/reports to senior leadership (stock levels, turnover rates, fulfillment costs, registration pipeline status).Identify inefficiencies or bottlenecks across the network and drive continuous improvement initiatives.Support ERP/WMS system integration efforts to enable real-time, centralized visibility. QUALIFICATIONS Bachelor's degree in Supply Chain, Operations Management, Business, or related field.10+ years of experience in operations, warehouse/logistics management, ideally in direct selling, e-commerce, cosmetics, or FMCG.Proven experience managing multi-site/multi-country warehouse operations.Experience with product regulatory registration processes (cosmetics/supplements a strong plus given industry).Strong proficiency with WMS/ERP systems (SAP, NetSuite, Oracle, etc.) and BI/reporting tools (Power BI, Tableau).Excellent analytical, project management, and cross-functional coordination skills.Experience managing 3PL relationships and vendor performance.

Core Responsibilities

Oversee product registration and regulatory compliance, warehouse operations, inventory planning, and stock control across multiple markets and warehouses. Consolidate operational reporting, monitor performance, manage logistics providers, and drive improvements in fulfillment and inventory visibility.

Requirements

Requires a bachelor's degree in supply chain, operations management, business, or a related field, plus 10 or more years of relevant operations or logistics experience. Candidates should have multi-country warehouse experience, familiarity with product registration, strong WMS/ERP and BI reporting skills, and experience managing 3PL providers.

About Farmasi

Industry: Personal Care Product Manufacturing

Company size: 1,001-5,000 employees

75 Years of Beauty, Wellness & Empowerment ✨ FARMASI is a global beauty and personal care powerhouse, with over seven decades of experience in the industry. We are a proudly international manufacturer, retailer, and direct-selling company—offering innovative products across Beauty, Personal Care, Wellness, and Home Essentials. Our story began in the 1950s with the visionary Dr. Cevdet Tuna, a pioneer in the health and beauty space. His commitment to quality, science, and empowerment laid the foundation for what FARMASI is today—one of the fastest-growing direct selling companies in the world, with a community of over 1 million Influencers. Headquartered in Ömerli, Istanbul, surrounded by lush forests and nature, our vertically integrated production facility spans over 500,000 m². With five high-tech factories dedicated to personal care, makeup, fragrances, plastics, and laminated tubes, we proudly manufacture more than 1,000 high-quality products—all under one roof. Our diverse portfolio includes everything from color cosmetics and fragrances to skincare, household products, and nutritional supplements. Beloved sub-brands include DR. C. TUNA for skincare and targeted treatments, Mr. Wipes for household care, and Nutriplus for wellness. Every FARMASI product is developed to meet the highest international standards and is certified by leading global organizations including GMP, FDA, HALAL, and ISO 9001. In 2010, we entered the world of direct selling with one mission in mind: to change lives. Chairman of the Board, Omer Hakan Tuna, believes that through our business model, anyone—regardless of background—can build their dream life. Today, FARMASI operates in more than 40 countries and continues to expand, empowering entrepreneurs around the world to write their own success stories.

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