Key Skills

Job Description

Purpose of the job Lead and continuously develop the Commercial Support function in Europe, ensuring high-quality, proactive and efficient support to the commercial organization. Act as the trusted right hand to the Commercial Director Europe by creating structure, focus and follow-through across priorities, meetings, initiatives and stakeholder communication. The role connects people, information and processes, anticipates needs and drives improvements that enable the commercial organization to operate effectively and professionally. Responsibilities: Lead, coach and develop the Commercial Support team, set clear priorities and responsibilities, and ensure effective allocation and continuity of support across the European commercial organization. Act as trusted business support to the Commercial Director Europe by managing priorities, preparing and coordinating key meetings, following up actions and decisions, and ensuring that relevant information is available at the right time. Create structure and alignment across commercial activities by coordinating recurring business rhythms, leadership meetings, external meetings, events and cross-functional initiatives. Safeguard the quality, consistency and timeliness of commercial support processes, documentation, communication and reporting, and address bottlenecks proactively. Identify and implement opportunities to simplify and improve ways of working, including the use of digital tools and AI to increase efficiency, quality and adoption within the commercial organization. Support or lead selected commercial projects and initiatives from planning through execution, ensuring ownership, deadlines and follow-up are clear. Handle sensitive and confidential information with discretion and sound judgment, while representing the Commercial Director Europe and Commercial Support function professionally. Result areas/KPIs: Commercial Support operates as a reliable, proactive and well-organized team with clear priorities, strong collaboration and appropriate coverage. The Commercial Director Europe is effectively supported in prioritization, preparation, decision follow-up and stakeholder coordination, enabling focus on high-value commercial leadership activities. Key commercial meetings, events and initiatives are prepared and executed to a high standard, with clear actions, ownership and timely follow-through. Commercial support processes and outputs are accurate, timely, consistent and continuously improved, with measurable efficiency gains where relevant. Stakeholders experience the Commercial Support function as responsive, solution-oriented and value-adding. Improvement initiatives, including digital and AI-enabled ways of working, translate into practical adoption and demonstrable benefit for the commercial organization. Competencies: Leadership and people development: provides direction, builds ownership, coaches effectively and creates a collaborative, high-performing team environment. Proactivity and ownership: anticipates needs, spots issues early and takes responsibility for driving matters through to completion. Planning and prioritization: brings structure to complex agendas, distinguishes urgency from importance and manages multiple priorities with discipline. Stakeholder management and communication: communicates clearly and tactfully, builds trust at all organizational levels and connects people effectively across functions and cultures. Business judgment and discretion: understands commercial context, handles confidential matters appropriately and knows when to act independently or escalate. Continuous improvement mindset: challenges inefficient ways of working and converts ideas into pragmatic process, technology or collaboration improvements. Education and experiences: Bachelor level (HBO) working and thinking level, preferably in business administration, commercial management, management support or a related field. Relevant experience in commercial, business, executive support or commercial operations, including coordination of complex priorities and senior stakeholders. Demonstrated experience leading, coaching or functionally coordinating a support team. Strong affinity with commercial processes and improving ways of working through Microsoft 365, digital tools, data and AI. Excellent command of both Dutch and English, written and spoken, is required.

Core Responsibilities

Lead and develop the European Commercial Support team, while providing trusted support to the Commercial Director Europe through priority management, meeting preparation, action follow-up, and stakeholder coordination. Improve commercial processes and ways of working, coordinate projects and events, and ensure support is accurate, timely, discreet, and effective.

Requirements

Requires bachelor-level education, preferably in business administration, commercial management, management support, or a related field, plus relevant experience in commercial, business, executive support, or commercial operations. Candidates should have experience leading or coordinating a support team, strong commercial-process and digital improvement skills, and excellent written and spoken Dutch and English.