Key Skills

Job Description

Company Description GJR Technologies is a specialized IT consulting firm focused on delivering tailored, end-to-end technology solutions that support diverse business needs. The company’s experienced professionals provide strategic guidance and implementation support across software, hardware, SAP integration, and general IT advisory services. GJR Technologies is committed to optimizing IT infrastructures and enabling digital transformation for clients in various industries. Its consultancy approach goes beyond technical fixes, aligning IT strategies with broader organizational objectives to create sustainable value. More information about the company and its services can be found at www.gjrgroup.eu. Role Description The IT Support Engineer is a full-time, on-site role based in Zoetermeer, responsible for ensuring the smooth operation of client and internal IT systems. Day-to-day activities include diagnosing and resolving technical issues, providing first- and second-line support, and managing service requests through help desk tools. The role involves monitoring system performance, assisting with system administration tasks such as user account management and updates, and escalating complex issues when necessary. The IT Support Engineer will collaborate with consulting and project teams to support software, hardware, and network environments, maintain accurate documentation, and contribute to continuous improvement of support processes. This position requires regular interaction with users and stakeholders, delivering clear communication and reliable solutions. Qualifications Strong Technical Support and Help Desk Support skills, with experience handling incident tickets and service requests. Solid foundation in Information Technology and System Administration, including user management, updates, and basic network configurations. Proficient Troubleshooting abilities for hardware, software, and connectivity issues. Relevant education in IT, Computer Science, or a related field, or equivalent practical experience. Familiarity with Windows and/or Linux operating systems, common business applications, and basic networking concepts. Clear written and verbal communication skills, with a customer-focused and solution-oriented mindset. Ability to work on-site in Zoetermeer, manage multiple tasks, and prioritize effectively in a consulting environment. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.

Core Responsibilities

Diagnose and resolve technical issues, provide first- and second-line support, manage service requests, and monitor system performance. Assist with system administration, document support activities, escalate complex issues, and collaborate with consulting and project teams to improve support processes.

Requirements

Candidates should have IT education or equivalent practical experience, a foundation in system administration and networking, and troubleshooting experience with hardware, software, and connectivity. Familiarity with Windows and/or Linux, strong communication skills, a customer-focused approach, and the ability to work on-site and prioritize tasks are required; relevant certifications are an advantage.