Key Skills

Job Description

Customer Service Employee – International Are you customer-focused, commercially minded and ready to make an impact in an international environment? At Mosa, we are looking for a Customer Service Employee who enjoys working with international customers, sales colleagues and Value Added Resellers (VARs). You play an important role throughout the customer journey, from the first enquiry to order processing and follow-up. As the link between our customers, VARs and internal organization, you combine a proactive approach with commercial awareness and a strong focus on service. You recognize opportunities, think along with customers and colleagues, and contribute to lasting relationships, customer satisfaction and commercial growth across international markets. What will you do as a Customer Service Employee? You play an active role in supporting our international commercial activities. You work closely with customers, VARs and the international sales team, ensuring that enquiries, projects and orders are handled efficiently and professionally. You will: Identify commercial opportunities: Recognize potential leads and project opportunities, follow them up proactively and support the sales team in converting them into business. Support the sales team: Provide sales colleagues with customer insights, market information, analyses and quotations to help them develop business opportunities. Manage customer and project information: Maintain accurate and up-to-date information in Salesforce, your key tool for managing customer relationships, projects and the sales process. Provide product and project support: Develop and maintain strong product knowledge, enabling you to respond effectively to customer enquiries and project-related questions. Build international relationships: Maintain strong relationships with customers, VARs and other business partners across different markets and cultures. Coordinate and communicate: Act as a central point of contact between customers, VARs, Sales and internal departments, ensuring clear communication and effective follow-up. Deliver excellent customer service: Approach customers and colleagues in an open, friendly and professional manner, building trust through reliable and solution-oriented support. What do you bring? A completed MBO or HBO degree in a commercial or business-related field, or equivalent experience. At least 2 years of relevant work experience, preferably in an international B2B environment. Experience with Salesforce or a comparable CRM system. An affinity with inside sales, design, architecture and sustainability. Strong commercial awareness and the ability to identify and follow up on business opportunities. The ability to build and maintain relationships with international customers and business partners. Excellent communication skills in English (minimum B2 level). Additional languages are an advantage. A proactive, hands-on and solution-oriented attitude, combined with a strong team spirit. The ability to work effectively with people from different backgrounds and cultures. What can you expect from us? An independent and varied position within a dynamic, internationally operating organization with an informal working culture. A gross monthly salary between €3,410 and €4,408, depending on your knowledge and experience. A modern and inspiring working environment where your initiative and ideas are valued. A fresh and delicious daily lunch in our company restaurant. Attractive secondary employment conditions, including: Travel allowance. An annual year-end payment of 4.5%. An excellent pension scheme. A focus on your vitality, including a discount on your gym membership and a lease bike scheme. Ready to make an impact internationally? Are you customer-focused, commercially driven and someone who takes initiative? Do you enjoy working with international customers and VARs, spotting opportunities and ensuring that promises are delivered? Then we would love to hear from you! Join Mosa and help us strengthen customer relationships, support commercial growth and deliver a premium customer experience across our international markets. Do you have any questions about this vacancy, the application process or working at Mosa? Please contact Remco Colaris, Corporate Recruiter, at [email protected] or +31 6 13785906.

Core Responsibilities

Support international customers, VARs, and sales colleagues throughout the customer journey by handling enquiries, projects, quotations, and orders. Identify and follow up on commercial opportunities, maintain accurate Salesforce records, and coordinate communication to deliver reliable service and support business growth.

Requirements

A completed MBO or HBO qualification in a commercial or business-related field, or equivalent experience, and at least two years of relevant experience are required; international B2B experience and Salesforce or comparable CRM experience are preferred. Candidates should have strong commercial awareness, excellent English communication skills at B2 level or higher, relationship-building ability, and a proactive, hands-on, team-oriented approach.

Benefits

• Travel Allowance
• Annual Year-End Payment Of 4.5%
• Excellent Pension Scheme
• Gym Membership Discount
• Lease Bike Scheme
• Daily Company Lunch