Key Skills

Job Description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Air Import Coordinator position is responsible for the processing of import shipments and all related activities for an assigned base of accounts. Performs duties related to import documentation review, and customs release coordination and international shipments affecting timely delivery. A VGB is required to have been obtained for this role. Essential Job Function Coordinating and monitoring the entire import procedure, from shipping to delivering goods to the customers. Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world. Track and trace cargo as necessary to insure proper movement and delivery. Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing. Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations). Communicate & correspond with other Company branches and agents for customer satisfaction and ensure excellent service execution. Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight. KPI adherence – DNI / LNR / Cost accuracy / ROTP. Ensure compliance in line with company and industry policies. Communicating with customs and port authorities, carriers, and customers. Monitoring and managing shipping schedules and delivery times. Responding to incoming customer inquiries and requests. Working with internal departments to resolve customer requests and issues. The Successful Applicant 1-2 years of experience in airfreight forwarding or related field. Knowledge of customs regulations and import/export requirements. Excellent organizational skills and attention to detail. Ability to work independently and manage multiple tasks simultaneously. Strong communication and customer service skills. Proficient in Microsoft Office and other relevant software applications. A Logistics related degree is preferred, but not required. Fluent in English, both verbally and in writing. Education and Experience 2 years air feight experience required, strong operational and industry knowledge. Certifications and Licenses Professional certification may be required in some areas. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.

Core Responsibilities

Coordinate and monitor import shipments from origin through delivery, including documentation, customs release, cargo tracking, scheduling, and communication with customers, agents, carriers, and authorities. Ensure accurate billing and job costing, compliant operations, effective shipment routing, and timely resolution of customer requests.

Requirements

Requires approximately 1–2 years of airfreight or related experience, with strong operational and industry knowledge and familiarity with customs regulations and import/export requirements. Candidates should have strong organizational, communication, and customer service skills, be able to manage multiple tasks independently, and be fluent in written and spoken English; a logistics-related degree is preferred but not required.