Key Skills

Job Description

Job Description Exceptional Hospitality Starts with You As Floor Supervisor, you will oversee the daily housekeeping operation, coordinate team activities, conduct quality inspections, and act as a point of contact for both team members and other departments. Working closely with the Housekeeping Manager and Assistant Housekeeping Manager, you will help ensure a smooth operation while maintaining high service standards and guest satisfaction. Responsibilities Here's what you'll do during a typical day: Supervise the housekeeping team: Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms Conduct room and area inspections: Perform routine checks of checkout rooms, spot inspections of occupied rooms, and review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met Coordinate maintenance needs: Report and promptly follow up on any maintenance issues or facility concerns Oversee special projects: Schedule and supervise periodic deep cleaning and special housekeeping initiatives Manage inventory and equipment: Maintain stock levels and ensure proper maintenance of housekeeping equipment Delight our guests: Ensure excellent service, including VIP and special guest requests Qualifications What We're Looking For Previous experience in Housekeeping, preferably in a supervisory or leadership role within hospitality. Strong organizational and leadership skills with the ability to motivate and guide a diverse team. Excellent attention to detail and a commitment to delivering high cleanliness standards. Strong communication skills and the ability to collaborate effectively with multiple hotel departments. Ability to work flexible shifts, including mornings, evenings, weekends, and public holidays. Good problem-solving skills and the ability to remain calm and effective in a fast-paced environment. What It Takes To Make The Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Core Responsibilities

Supervise and coordinate housekeeping team activities, including training and scheduling, while inspecting guest rooms and shared areas to maintain cleanliness and quality standards. Follow up on maintenance concerns, oversee deep-cleaning projects, manage inventory and equipment, and ensure excellent service for VIPs and other guests.

Requirements

Previous housekeeping experience is required, preferably in a hospitality supervisory or leadership role. Candidates should have strong leadership, organizational, communication, and problem-solving skills, attention to detail, and flexibility to work mornings, evenings, weekends, and public holidays.