Order management specialist
Key Skills
Job Description
Introduction to the job
In the role of order management specialist in the Customer Operations (CO) team of ASML's Business Services (ABS) organization, you will work with SAP and translate customer needs into purchase orders.
Role and responsibilities
As order management specialist, you are part of the Customer Operations (CO) team of ASML's Business Services (ABS) organization. You are responsible for quote creation and order management execution.
In this role, you will:
- Perform effective and efficient execution in accordance with global E2E processes and tooling
- Provide input on local requirements for the global E2E Market to Cash process in order to achieve defined process metrics level end-state
- Safeguard compliance to applicable laws and regulations based on framework set by experts
- Ensure alignment with internal and external customer requirements
- Contribute to continuous improvements initiatives
- Drive standardization, simplification and automation of the relevant processes
Education and experience
- Bachelor's or Master’s degree, preferably in finance/business economics
- Minimum of 3 years of relevant working experience in financial services and/or market-to-cash domain
- Experience with SAP ECC
Skills
- Problem solving ability - unexpected situation can occur and you are able to analyze and come up with a solution
- Great communication skill - you will be in contact with internal as well as external (customer) stakeholders
- You are working with customer orders, so a high level of accuracy is essential
- Basic knowledge of applicable laws and regulations and internal control framework is a big plus
- Affinity with new IT developments (S4HANA, RPA, continuous monitoring, portals, etc.)
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Core Responsibilities
The order management specialist is responsible for quote creation and the execution of order management within the Customer Operations team. They will ensure efficient process execution, safeguard compliance, and contribute to continuous improvement initiatives.
Requirements
Candidates must hold a Bachelor's or Master's degree, preferably in finance or business economics, and possess at least 3 years of relevant experience. Proficiency in SAP ECC and strong communication skills are required for this role.
About ASML
Industry: Semiconductor Manufacturing
Company size: 10,001+ employees
Who are we? ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world. What do we do? We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips. Who are our people? While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward. If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be. Join us!